Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Simpson

Fairfield,OH

Summary

Dynamic Regional Manager with a proven track record in team management, operational compliance, and customer satisfaction. Expertise in developing training programs and strategic plans that enhance service quality and drive customer loyalty.

Overview

10
10
years of professional experience

Work History

Regional Manager Owner Operator

Scvramblers
4006 Hauck rd, OH
01.2016 - Current
  • Directed regional operations to ensure compliance with company policies and standards.
  • Managed team performance through regular coaching and feedback sessions.
  • Developed strategic plans to improve customer satisfaction across all locations.
  • Coordinated training programs for new employees to enhance service quality.
  • Oversaw inventory management to maintain optimal stock levels in stores.

Bartender/Server

Red Robin
Cincinnati, OH
01.2017 - 04.2025
  • Prepared and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Collaborated with kitchen staff to ensure timely service of food and drinks.
  • Provided excellent customer service by engaging with patrons and addressing needs.
  • Trained new bartenders on drink preparation and customer interaction techniques.
  • Ensured compliance with health regulations and responsible alcohol service guidelines.

Education

Some College (No Degree) - Biology

University of Minnesota
Minneapolis, MN

Skills

  • Customer relationship management
  • Inventory management
  • Strategic planning
  • Team performance management
  • Training program development
  • Customer satisfaction improvement
  • Conflict resolution
  • Problem solving

Timeline

Bartender/Server

Red Robin
01.2017 - 04.2025

Regional Manager Owner Operator

Scvramblers
01.2016 - Current

Some College (No Degree) - Biology

University of Minnesota

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