Joseph Smith
EastHartford,CT
Summary
Dedicated and diligent professional with a passion for understanding the responsibilities of my field. Skilled in strategic planning, organizational skills, and effective communication to deliver exceptional service. Actively seeks opportunities to acquire new skills and make meaningful contributions to team success. Possesses strong administrative capabilities, relationship-building expertise, and adept problem-solving skills. Well-equipped to excel in any professional setting.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Wireless For Less (Boost, T-Mobile, AT&T)
01.2008 - 08.2024
- Multi - Carrier Sales and Wireless service provider, staged merchandise in a manner consistent with current promotions, supported associates with core value and creative visions to achieve established Sales expectations
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Store Manager
AT&T (American Cellular)
01.2002 - 01.2007
- Accountable for superior customer service and profitability
- Also responsible for the hiring and training of wireless consultants, creating programs to increase sales, inventory control, loss prevention and customer retention.
Technical Support/Customer Service
AT&T Broadband
01.2001 - 01.2002
- Created work orders, used effective communication techniques to resolve customer issues and performed troubleshooting tactics.
Office Assistant
C & S Wholesale
01.1999 - 01.2000
- Creation of spreadsheets, chart customizations, filing and faxing information, word processing and assisted in the payroll department.
Returns Processor
A. W. Direct
01.1997 - 01.1999
- Inspect items returned by UPS and make determinations as to restock or return to the vendor
- Interact with UPS claims representative while making determinations on damaged goods
- Entered dispositions data into database.
Education
Computer Systems/Business Applications Certificate -
Fox Institute of Business
West Hartford, CTNo Degree - Computer And Information Systems Security
Tunxis Community College
Farmington, CT02.2025
Real Estate Course -
Capital Community College
Hartford, CT05.2001
Skills
- Access
- Excel
- PowerPoint
- Word
- Computer Assembly
- Configuration
- Troubleshooting
- Repairs
- Memory Optimization
- Upgrades
- Novell Netware 41
- Windows NT
Operations Management
Documentation And Reporting
Staff Training and Development
Sales negotiation
Business Planning
Hiring
Timeline
Owner/Operator
Wireless For Less (Boost, T-Mobile, AT&T)
01.2008 - 08.2024
Store Manager
AT&T (American Cellular)
01.2002 - 01.2007
Technical Support/Customer Service
AT&T Broadband
01.2001 - 01.2002
Office Assistant
C & S Wholesale
01.1999 - 01.2000
Returns Processor
A. W. Direct
01.1997 - 01.1999
Computer Systems/Business Applications Certificate -
Fox Institute of Business
No Degree - Computer And Information Systems Security
Tunxis Community College
Real Estate Course -
Capital Community College
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