Joseph Smothers
Marion,IL
Summary
Accomplished professional with extensive experience in sales management and staff development. Demonstrated success in collaborating with cross-functional teams to enhance service offerings and improve customer loyalty while optimizing resource allocation and business planning.
Overview
20
20
years of professional experience
Work History
Area Field Manager
U-Haul
Springfield, IL
06.2016 - 06.2026
- Conducted regular site visits to evaluate performance, address concerns, and provide guidance for ongoing projects.
- Collaborated with cross-functional teams to enhance service offerings, resulting in improved customer loyalty.
- Negotiated contracts with vendors to secure the best possible terms for services rendered.
- Analyzed market trends to identify growth opportunities and inform strategic planning efforts.
General Manager
Uhaul Moving And Storage
Springfield, IL
05.2011 - 06.2016
- Directed operational strategies to enhance customer satisfaction and streamline service delivery.
- Managed team performance through targeted training and coaching initiatives to enhance service quality.
- Implemented efficiency improvements in workflow processes, resulting in enhanced productivity.
- Oversaw inventory management processes to optimize resource allocation and reduce costs.
- Resolved customer concerns and supported lower-level employees to uphold high standards of customer service.
- Assisted in recruiting, hiring and training of team members.
Phlebotomist
Octapharma Plasma Center
Springfield, IL
03.2006 - 04.2011
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples while adhering to strict safety and hygiene protocols.
- Ensured accurate labeling and documentation of all specimens for laboratory analysis.
- Educated donors on the donation process and provided post-donation care guidance.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Maintained inventory of supplies, ensuring availability for daily operations.
Education
High School Diploma -
Southeast High School
Springfield, IL05-2001
Computer Networking - Computer
Robert Morris College
Springfield, IL04-2005
Skills
- Sales management
- Performance metrics
- Field operations
- Business planning
- Partnership development
- Employee training
- Staff development
Languages
English
Native or Bilingual
Timeline
Area Field Manager
U-Haul
06.2016 - 06.2026
General Manager
Uhaul Moving And Storage
05.2011 - 06.2016
Phlebotomist
Octapharma Plasma Center
03.2006 - 04.2011
Computer Networking - Computer
Robert Morris College
High School Diploma -
Southeast High School