Summary
Overview
Work History
Skills
Qualificationsummary
Work Availability
Timeline
Generic

Rebecca M. Graham

Field / District Manager
Vancouver,WA

Summary

Results-driven management professional prepared for this role with extensive experience in overseeing field operations and team leadership. Recognized for developing and executing strategic plans that enhance productivity and operational success. Valued for collaborative approach and ability to adapt to evolving business needs, utilizing strong communication and leadership skills to foster high-performing team environment.

Overview

29
29
years of professional experience

Work History

Area Field Manager

JCPenney
09.2017 - 10.2024
  • Responsible for production, quality of performance and motivation of employees by exemplifying proper practice of hands on selling techniques. Ensure goals and corporate philosophies were implemented and executed in a positive and passionate manner.
  • Mentored and trained new Supervisors ensuring they were well-equipped to excel in their roles as leaders. With a Lead by Example mindset making them capable of developing a strong & driven staff.
  • Hired, trained and motivated a successful sales team by acknowledging wins, coaching opportunities, sharing successes and diffusing any conflict among consultants by promoting open dialogue between myself and staff
  • Developed and ensured proper execution of all events and special promotions to increase sales volume
  • Communicated on a regular basis and collaborated with store leadership to ensure operational deadlines were met.
  • FJ Associates continued to Improve customer satisfaction and enhancing overall Stores traffic through client communication during all stages of Events and FJ sales —promoting repeat visits through outstanding customer service and ensuring expectations were met or surpassed.
  • Conducted regular site visits to evaluate performance, address concerns, and provide guidance for ongoing projects..

Manager Sephora

JCPenney
09.2007 - 09.2017
  • Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
  • Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
  • Conducted regular staff training sessions to ensure consistencies in customer service delivery and adherence to industry best practices.
  • Developed and executed successful promotional events, driving increased sales and client loyalty.
  • Implemented new services in response to industry trends, maintaining a competitive edge in the market.
  • Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
  • Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
  • Assisted in organizing and overseeing assignments to drive operational excellence..
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Ranked among top sales performers, averaging 9 to 21% (over 7 years).
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

CEO/Project Manager

Ludwick Brothers Development Corp.
08.2004 - 03.2007
  • Market new business for commercial and residential development projects
  • Supervised job sites and subcontractors
  • Responsible for establishing and maintaining good PR with city officials, developers and clients
  • Assist in troubleshooting projects with vendors, general contractors and company executive
  • Organize, compile and assist in presentations of pertinent project information, details, datelines and stages regarding completion(s) of operation on new and existing projects
  • Responsibilities also included bookkeeping, payroll, records, corporate document processing, and partnering with President on corporate finance
  • Donate construction services to non-profit organization
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.

District Manager

Origins by Estee Lauder
04.1996 - 06.2000
  • Recruited, hired, and trained top-performing store Managers, enhancing overall district performance.
  • Responsible for sales growth of all Company owned Florida retail chains, exceeding company plan with significant improvements annually.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Responsible for production, quality of performance and motivation of employees by exemplifying proper practice of hands on selling techniques to ensure goals and corporate philosophies were implemented and executed.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices and training sessions at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Regional Manager

Trish McEvoy, LTD.
04.1996 - 06.2000
  • Responsible for Florida's high end Retail Stores (like Saks, Neiman Marcus & Jacobsons) generating annual sales volume of 5 Million with 14% increase over 2 years.
  • Recruited, interviewed and hired national artist and implemented mentoring program to promote positive feedback and engagement.
  • Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
  • Responsibilities included production, quality of performance and motivation of employees by exemplifying proper practice of hands on selling techniques with Artist & Sales associates to ensure goals and corporate philosophies were implemented
  • Overseeing purchasing, inventory control, returns, sales and revolving stock and negotiating with corporate buying offices to ensure shipping, stock levels and marketing of products
  • Coordinated national and store promotional events, bridging these events with local magazine advertising's, charity events, workshops, country clubs and fashion shows
  • Successfully introduced and opened four new markets in Florida including Orlando-Sarasota and Tampa-Ft Myers area, which increased Florida's volume by another 18%
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication..
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Skills

  • Hiring,Training and coaching
  • Sales management
  • Influencing skills
  • P&L analysis
  • Multitasking
  • Customer Relations
  • Team building & Conflict Resolution
  • Reliability
  • Sales strategy & Budgeting
  • Performance & Operations Management
  • Communication Skills

Qualificationsummary

Increasing sales over plan, controlling expenses by adhering to agreed budget(s), and efficient use of payroll. Specialized in interviewing and recruitment of results driven personnel, training, scheduling, written evaluations and effective counseling of both managers and store level employees resulting in content personnel and a continuous promotional ready staff. Successfully located and developed new opportunities for sales growth. Generate and develop positive communication venues with all sales representatives and vendors.  Excellent verbal and written communication skills with all levels of associates, managers, executives, subcontractors, buyers and vendor representatives., Highly proficient in project management and coordinating with hands on approach. Excellent merchandising skills and creativity in hard & soft line environments. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Area Field Manager

JCPenney
09.2017 - 10.2024

Manager Sephora

JCPenney
09.2007 - 09.2017

CEO/Project Manager

Ludwick Brothers Development Corp.
08.2004 - 03.2007

District Manager

Origins by Estee Lauder
04.1996 - 06.2000

Regional Manager

Trish McEvoy, LTD.
04.1996 - 06.2000
Rebecca M. GrahamField / District Manager