Joseph Snyder
Walton,KY
Summary
Personable and dedicated Customer Service Representative with experience in phone servicing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Charity Mobile
Walton, KY
06.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that met customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Assumption Academy
Walton, KY06-2022
Some College (No Degree) - Liberal Arts And General Studies
St. Mary's College
St. Marys, KSSkills
- Data Entry
- Data Collection
- Call Management
- Report Generation
- Consultative Sales
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating and Management
- Problem-Solving Abilities
- Technical Support
- Shipping and Receiving Understanding
- Sales Closing
- Grammar
- Customer Education
- Courteous Demeanor
- Call Center Operations
- Active Listening
- Credit Card Payment Processing
Timeline
Customer Service Representative
Charity Mobile
06.2022 - 08.2023
High School Diploma -
Assumption Academy
Some College (No Degree) - Liberal Arts And General Studies
St. Mary's College