Joseph Solorzano
Spring,TEXAS
Summary
Dynamic credit representative with proven financial acumen at NRG, adept at analyzing credit risk and enhancing customer satisfaction through effective communication. Leveraged teamwork and critical thinking to exceed credit extension goals, fostering strong client relationships and driving loyalty. Proficient in Microsoft Suite, ensuring accurate financial assessments and reporting.
Overview
5
5
years of professional experience
Work History
Credit Representative
NRG
Houston, TX
09.2025 - Current
- Implemented established credit and collection practices to optimize management of credit requirements for assigned customer accounts.
- Evaluated customer files, reports, credit bureau documents, and financial statements to verify compliance with deposit requirements.
- Extend credit to customers in accordance with established policy and terms.
- Evaluated customer financial situations to assess credit extension beyond established policy criteria.
- Evaluated credit risk for aggregated customer portfolios and individual accounts.
- Carry out the established program for the follow up and collection of accounts receivable.
- Maintained high levels of customer satisfaction with proactive communication, resolving disputes, and addressing inquiries.
Teller
Wells Fargo
Spring, TX
06.2024 - 09.2025
- Resolved customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Cultivated strong customer relationships by delivering exceptional service.
- Oversaw high-volume transaction processing with precision and attention to detail.
- Enhanced cross-selling opportunities by identifying customer needs and recommending tailored banking products and services.
Associate Banker
Chase Bank
Houston, TX
08.2021 - 04.2022
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in a helpful and timely manner.
- Adhered to established security procedures and reported potential fraud.
- Built strong customer relationships, offering top service/advice, boosting satisfaction by 15%.
Education
BBA - Finance
University of Houston-downtown
Houston, TX12.2024
Skills
- Sales experience
- Financial acumen
- Teamwork and collaboration
- Critical thinking
- Analytical
- SAP proficient
- Proficient in Microsoft suite
- Credit risk
- Effective communication
- Problem-solving
- Multitasking
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Credit Representative
NRG
09.2025 - Current
Teller
Wells Fargo
06.2024 - 09.2025
Associate Banker
Chase Bank
08.2021 - 04.2022
BBA - Finance
University of Houston-downtown