Joseph Spakowski
Westerly,RI
Summary
Proven Parts Dispatcher and Counter Person at NAPA Auto Parts, adept in customer service and inventory management, enhanced customer satisfaction through meticulous attention to detail and efficient data entry. Excelled in high-stress scenarios, significantly contributing to seamless operations and positive client relationships.
Overview
17
17
years of professional experience
Work History
Parts Dispatcher
NAPA Auto Parts - Genuine Parts
05.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of auto parts.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 8-10 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained inventory management daily and ensured the proper data has been inputted for all auto parts in the store.
Parts Counter Person
NAPA Auto Parts - Genuine Parts
04.2017 - 05.2020
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Opened and closed the store on a regular basis, making sure all counts for the registers were properly accounted for and any discrepancies were reported.
Parts Counter Person
Advanced Auto Parts
01.2011 - 04.2017
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Driver/ Counter Person
CARQUEST
03.2008 - 01.2011
- Followed all relevant traffic laws and safety regulations.
- Utilized navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customers on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Education
General Studies
Central Kitsap High School
Silverdale, WA06.2005
Skills
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Dispatch software
- Dispatching procedures
- Updating logs
- Maintaining inventory
Timeline
Parts Dispatcher
NAPA Auto Parts - Genuine Parts
05.2020 - Current
Parts Counter Person
NAPA Auto Parts - Genuine Parts
04.2017 - 05.2020
Parts Counter Person
Advanced Auto Parts
01.2011 - 04.2017
Driver/ Counter Person
CARQUEST
03.2008 - 01.2011
General Studies
Central Kitsap High School
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