Joseph Sprows
Baltimore,MD
Summary
Dynamic Claims Specialist with over 28 years of experience at the Social Security Administration, excelling in claims processing and investigation. Proven ability to enhance customer satisfaction through effective verbal communication. Recognized for streamlining processes, resulting in improved efficiency and accuracy in claims handling. Committed to delivering exceptional service and support.
Overview
28
28
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
05.1997 - 06.2025
May 1997-June 2025:
Social Security Administration-Benefit Authorizer May 1997-November 2003. Claims Specialist November 2003-June 2025.
November 1995-May 1997:
Internal Revenue Service-Taxpayer Service Customer Representative-National 800 Number and Electronic Tax Filing Services.
August 1992-November 1995:
Magic Messenger Courier Service
June 1991-February 1993:
Owner/Operator Triple Crown Cards/Mccrory’s Inc.consignment sales.
October 1984-May 1991
Roy Rogers/Marriott/Hardees’s Inc.-Manager/General Manager fast food-many locations.
Education
Business Administration
Towson University
Baltimore, MD12.1984
High School Diploma - College Prep
Dundalk High School
Baltimore, MD05.1980
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
Languages
Spanish
Limited Working
Timeline
Claims Specialist
Social Security Administration, SSA
05.1997 - 06.2025
Business Administration
Towson University
High School Diploma - College Prep
Dundalk High School
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