Joseph Stanford
Ann Arbor,MI
Summary
Automotive retail professional with over 20 years of diverse experience across dealership operations, including sales, finance, and customer service. Achieved recognition as a top salesperson for ten consecutive years, selling over 400 vehicles and consistently excelling in customer satisfaction metrics.
Overview
21
21
years of professional experience
Work History
Automotive Retail & Dealership Operations
Varsity Ford
Ann Arbor, Michigan
08.2005 - Current
- Sold over 400 vehicles, achieving recognition as top salesperson for ten consecutive years.
- Progressed through multiple roles throughout the dealership, including service advisor and finance manager.
- Managed budgets and resource allocation for various operational initiatives.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Accumulated over 20 years of full-time automotive industry experience.
- Attained employee excellence level 3 for four consecutive years.
- Ranked as top producer of customer viewpoint surveys for four consecutive years.
- Recognized as top CSI producer at the dealership for four consecutive years.
- Collaborated with dealership owners to clarify operational responsibilities, improving overall efficiency.
- Resolved customer complaints professionally and empathetically, enhancing customer satisfaction.
- Monitored industry developments, adapting strategies to maintain market competitiveness.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Bachelor's Degree - Automotive Marketing, Business Management
Northwood University
Midland, MI06-2005
Skills
- Automotive sales
- Automotive financing
- Sales forecasting
- Operational efficiency
- Inventory management
- Team leadership
- Customer service
Personal Information
Title: Automotive Retail Leader | Sales Finance Dealership Operations
COMMUNITY LEADERSHIP & INVOLVEMENT
- C.S. Mott Children's Hospital Car Show, assisted with volunteer organization and coordinated shifts and training on behalf of Varsity Ford.
- Northwood University International Auto Show (NUIAS), Leader, participated as a leader in the university's major outdoor new-car show.
- Our Lady of Victory Catholic Parish, Member, Northville, Michigan
- Our Lady of Victory Parish and School, Active donor, Northville, Michigan
CAREER FOUNDATION
Raised in the Varsity Ford and Varsity Lincoln dealership family, Joseph Stanford has dedicated his professional career to learning the business from the ground up. His late father was one of the original owners, and Joseph pursued an automotive-specific education at Northwood University before returning full-time to the dealership. His career reflects a commitment to continuing the family legacy of customer loyalty, dedication to the Ford brand, and successful dealership leadership.
Timeline
Automotive Retail & Dealership Operations
Varsity Ford
08.2005 - Current
Bachelor's Degree - Automotive Marketing, Business Management
Northwood University