Joseph Stanton

• Troubleshoot equipment malfunctions and completed minor repairs to keep equipment functioning.
• Upheld high-quality customer service standards by maintaining awareness of diner allergies or dietary restrictions when handling specific dishware or utensils.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Monitored dishwashing machines for proper functioning.
• Increased machine efficiency by scraping and pre-washing dishes.
• Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep the kitchen spotless.
• Streamlined dishwashing processes by prioritizing incoming dirty dishes based on the usage needs of the kitchen staff.
• Inspected dishwashing equipment and reported issues to the supervisor.
• Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
• Applied effective time management techniques to meet tight deadlines.

Dynamic and results-oriented professional with a proven track record of success in a fast-paced environment as a Shift Leader at Dunkin' Donuts. Adept at leading teams to achieve operational excellence, ensuring exceptional customer service, and driving business growth. Excels in managing daily operations, training staff, and implementing strategies to enhance overall efficiency and customer satisfaction. Was in charge of all closing duties, and ensuring all tasks were completed by closing time. Implemented multiple strategies for my location to ensure an efficient and time conscious mindset.

• Implemented procedural updates as needed based on company policy changes or industry developments.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.