Joseph St. Martin
New Orleans
Summary
Aspiring business professional with over six years of experience in customer service and guest relations. Proven ability to train teams, drive membership sales, and deliver impactful presentations. Committed to leveraging my expertise and academic background to enhance long-term organizational success.
Overview
7
7
years of professional experience
Work History
Waitstaff Member
Dave & Buster's
02.2022 - Current
- Provided exceptional customer service in a fast-paced, high-volume entertainment and dining establishment.
- Managed food and drink orders efficiently while ensuring a welcoming dining experience.
- Collaborated with team members to maintain smooth operations during peak hours.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
Leader in Guest Services
Audubon Aquarium of the Americas & Audubon Zoo
05.2018 - 12.2021
- Trained and mentored new hires on all guest service positions, ensuring smooth integration into guest services operations.
- Marketed and sold memberships, consistently exceeding sales targets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Operated as a cashier and provided efficient and accurate transactions.
- Greeted guests warmly and contributed to an exceptional visitor experience.
Education
Bachelor of Science - Business Administration
University of New Orleans
New Orleans, LA05.2025
High School Diploma -
Lusher Charter School
New Orleans, LA05-2020
Skills
- Exceptional organizational skills, ensuring efficient task management and attention to detail
- Dependable and punctual, consistently meeting deadlines and maintaining productivity
- Proven ability to drive revenue growth through membership promotions and customer engagement
- Proficient cash handling, ensuring accuracy and accountability in all transactions
- POS system operation
- Consistent in delivering high-quality service and achieving goals
- Adept at identifying opportunities to optimize financial performance and streamline operations
Timeline
Waitstaff Member
Dave & Buster's
02.2022 - Current
Leader in Guest Services
Audubon Aquarium of the Americas & Audubon Zoo
05.2018 - 12.2021
Bachelor of Science - Business Administration
University of New Orleans
High School Diploma -
Lusher Charter School
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