I was a touring drummer/percussionist in college, and I currently have a few drum students that I enjoy teaching! I also enjoy music production and have even had a song used by the Olympic Mens Swim Team!
Joseph Strano
Middlefield,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of medical equipment and services as well as creating solutions for customers to drive loyalty, retention and revenue. Skilled in building connections with physicians and administrative staff to cement professional relationships and maintain consistent revenue streams.
Overview
5
5
years of professional experience
Work History
Medical Device Sales Representative
Phothera
01.2024 - Current
- Managed relationships with dermatology offices, staff, and patients to assist in device selection, educate on insurance policy, and adhere to treatment protocols.
- Streamlined internal processes for increased efficiency in order processing, reducing errors during transactions.
- Communicated with patients on insurance medical policy, plan benefits, and resolved non-coverage situations for a host of insurance plans.
- Maintained calls volumes on up to 150 prescriptions at a time.
- Sales Representative of the Month three times in 2024.
Sales Support Administrator
Phothera (Formerly National Biological Corp)
09.2023 - 01.2024
- Pioneered “intake” department to increase faster close rates on prescriptions and ensure insurance coverage of products. Was able to cut close rate time down by 50%.
- Worked directly with physicians/staff to coordinate accurate prescription details.
- Verified proper data entry of prescriptions and set up procedures to cement a reliable training protocol for future intake members.
Guidance Counselor
Agape Christian Academy
01.2023 - 05.2023
- Oversaw college applications/graduation requirements for junior and senior level students.
- Facilitated personality/career interest tests.
- Connected with organizations to supply students with career/internship opportunities.
- Taught an elective course on personality development.
Student Worker, Team Leader (2nd Year)
Heartsong Ministries
08.2020 - 08.2022
- Overseer of team financial responsibilities.
- Worked with students/campers during weekend retreats and summers.
- Marketed/sold university material.
- Functioned in a close, organizational team setting.
- (Team Leader) Reported to faculty, managed conflict resolution, led team discussions.
Education
Bachelor of Arts - Psychology with Counseling concentration
Cedarville University
Cedarville, OH05.2022
Skills
- Strong Interpersonal Skills
- Strong Self-Motivation
- Clinical Support
- Patient-Centric Sales Approach
- Diverse Insurance Expertise
- Results-Driven Networking
Interests
Honors And Awards
- Stanley Ballard Award, Cedarville University, 04/22
- Dean’s List, Cedarville University, Fall 2019 - Spring 2022
Timeline
Medical Device Sales Representative
Phothera
01.2024 - Current
Sales Support Administrator
Phothera (Formerly National Biological Corp)
09.2023 - 01.2024
Guidance Counselor
Agape Christian Academy
01.2023 - 05.2023
Student Worker, Team Leader (2nd Year)
Heartsong Ministries
08.2020 - 08.2022
Bachelor of Arts - Psychology with Counseling concentration
Cedarville University
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