Joseph Sugranes
Merrick,NY
Summary
Adept at fostering strong customer relationships and driving revenue growth, my tenure as a Business Owner and service in the NYPD underscored my entrepreneurial spirit and critical thinking. Skilled in strategic decision-making and conflict de-escalation, I consistently delivered results, achieving notable customer satisfaction and safety improvements. Creative Business Owner with exceptional background spent in Route management. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
22
22
years of professional experience
Work History
Business Owner
Self-employeed
07.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Police Officer
NYPD
07.2002 - 07.2022
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Checked vehicle equipment for proper functioning prior to use.
Education
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2022
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Strategic Decision-Making
- Integrity and Honesty
- Conflict de-escalation
- Background Investigations
- Surveillance
- Critical Thinking
- Decision-Making
Timeline
Business Owner
Self-employeed
07.2022 - Current
Police Officer
NYPD
07.2002 - 07.2022
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York