Joseph Sullivan
East Aurora,NY
Summary
Dynamic professional with a passion for cybersecurity, excelling in problem-solving, and effective communication. Leveraged data analysis to enhance operational efficiency and trained staff to minimize shipping damage. Committed to regulatory compliance and fraud prevention, consistently achieving targets while delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Dicks Sporing Goods
Orchard Park, New York
08.2024 - Current
- Provided exceptional service by assisting customers with product inquiries and support.
- Processed cash, credit, and debit transactions in accordance with company policies.
- Collaborated with team members to enhance daily operational efficiency.
- Promoted loyalty programs and special offers to boost customer engagement.
- Greeted customers and addressed questions regarding products and services.
Fulfillment Expert
Target
Depew, New York
02.2023 - 03.2024
- Adhered to safety protocols for loading and unloading warehouse products.
- Trained staff in packing techniques, reducing shipping damage.
- Supported training initiatives for new team members on standard operating procedures.
- Utilized data analysis tools to pinpoint operational efficiency improvements.
- Fulfilled orders promptly to achieve demanding daily targets.
Tech Consultant
Target
Depew, New York
10.2021 - 09.2022
- Researched emerging technologies to improve customer service capabilities.
- Informed customers about tailored technology solutions that meet needs.
- Provided technical support via phone to resolve issues effectively.
Education
Associate of Applied Science - Information Technology
Erie Community College
Buffalo, NY12-2024
Bachelor of Science - Cyber Security
Hilbert College
Hamburg, NYSkills
- Professional demeanor
- Regulatory compliance
- Fraud and loss prevention
- Organizational development
- Multitasking and organization
- Effective communication
- Problem-solving
Affiliations
- Helped raise over 100 Lbs of food for FeedMoreWNY
- Golf
Certification
- Cisco Certified Network Associate (CCNA) – Introduction to Networks, Cisco Systems, Issued Dec 2024.
References
References available upon request.
Timeline
Cashier
Dicks Sporing Goods
08.2024 - Current
Fulfillment Expert
Target
02.2023 - 03.2024
Tech Consultant
Target
10.2021 - 09.2022
Associate of Applied Science - Information Technology
Erie Community College
Bachelor of Science - Cyber Security
Hilbert College