Joseph Tadena
2649 S. Rudy Street Rowland Heights
Summary
Dynamic manager with a proven track record at The Cheesecake Factory, excelling in customer service and operations management. Skilled in staff management and relationship building, I enhanced team performance and customer satisfaction through effective mentoring and conflict resolution. Committed to fostering a productive environment while ensuring high-quality service delivery.
Overview
20
20
years of professional experience
Work History
Manager
The Cheesecake Factory
Brea, CA
07.2022 - Current
- Assisted team in daily operations and project coordination to ensure smooth workflow.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Portos Bakery
West Covina, CA
09.2017 - 06.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
The Cheesecake Factory
Riverside, CA
08.2014 - 05.2017
- Contributed to the development of process documentation and training materials for new staff.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
The Cheesecake Factory
Brea, CA
11.2005 - 06.2014
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Trained new team members on menu offerings, service protocols, and company standards to enhance operational efficiency.
- Maintained cleanliness and organization of dining areas to comply with health and safety regulations consistently.
- Assisted in inventory management by monitoring stock levels and placing orders when necessary to prevent shortages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Nursing
Citrus College
Glendora, CA06.2009
Associate of Science - Nursing
Mt. San Antonio College
Walnut, CA06.2006
Skills
- Customer service
- Decision-making
- Staff management
- Task delegation
- Relationship building
- Operations management
Timeline
Manager
The Cheesecake Factory
07.2022 - Current
Manager
Portos Bakery
09.2017 - 06.2022
Manager
The Cheesecake Factory
08.2014 - 05.2017
Server
The Cheesecake Factory
11.2005 - 06.2014
Associate of Science - Nursing
Citrus College
Associate of Science - Nursing
Mt. San Antonio College