Joseph Taku
Conroe,Texas
Summary
Detail-oriented Customer Call Agent with documented strengths in building customer relationships and hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
Overview
9
9
years of professional experience
Work History
Forklift Operator
Hewlett-Packard Inc
Houston, TX
12.2017 - 11.2023
- Assembled and Packaged hardware installation on Desktop Computers (building, repairs, testing and troubleshooting)
- Maintained working knowledge of products and services in relation to company policies
- Pulled and prepared products for shipment in an efficient manner to meet customer service standards
- Operated winches and other loading devices to load and unload materials onto and off trucks, railway cars and loading docks of warehouses and industrial establishments
- Operated industrial equipment to transport materials and loaded docks in warehouses..
Warehouse Associate / Forklift Operator
Versa Cold Logistics
EDMONTON, AB
11.2015 - 10.2017
- Operate forklift trucks and other material handling equipment for receiving, unloading, and storing of food product
- Transported materials between storage areas, loading docks and delivery vehicles as needed
- Followed standard work instructions accurately when picking, sorting, staging, shrink wrapping and RF scanning products
- Notify operational management of any safety and quality issues
- Ensure all documentation is completed accurately and in a timely fashion
- Clean dock, warehouse floors and inspection rooms as per HACCP standards
- Use computers and WMS computer systems, including RF handheld scanners to enter data and process information for accurate records.
Warehouse Associate
Urban Effects Cabinetry Kitchen and Bath
EDMONTON, AB
07.2014 - 11.2015
- Assembled, scanned and Packaged of cabinet by order and keeping the work area clean
- Load and stacked cabinet with sit down forklift for shipping
- Prepared parts handling and gluing cabinets
- Maintained appropriate records and reports to guarantee product control and safety.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
Education
Associate of Science -
Christ The King College
Tiko, CameroonSkills
- Answering Questions
- Technical Support
- Appointment Setting
- Call Control Skills
- Resolving Issues
- Documentation and Reporting
- Account Updating
- Payment Processing
- Gathering Information
- Analytical Abilities
References
References available upon request.
Timeline
Forklift Operator
Hewlett-Packard Inc
12.2017 - 11.2023
Warehouse Associate / Forklift Operator
Versa Cold Logistics
11.2015 - 10.2017
Warehouse Associate
Urban Effects Cabinetry Kitchen and Bath
07.2014 - 11.2015
Associate of Science -
Christ The King College
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