Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Terrazas

Avondale ,AZ

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking service tech skilled in troubleshooting and analysis demonstrated across 20+ years in rental industry roles. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with a passion for fostering loyalty and satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Technician/Mechanic

Premier Equipment Rentals
Mesa, AZ
04.2021 - Current
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Performed troubleshooting, diagnosis and repair of boom lifts up to 125ft, scissor lifts and general rental equipment.
  • Identified mechanical problems and determined best solutions for correction.
  • Read and followed technical documentation to complete accurate repairs.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Performed scheduled and unscheduled maintenance tasks.

Service Technician IV

Empire-cat
Mesa, AZ
09.2019 - Current
  • Inspected machinery and components to troubleshoot operations.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Tested components, assemblies and systems to diagnose problems.

Service Technician

Titan Machinery
Phoenix, AZ
07.2018 - 09.2019

my duties included but not limited to diagnosing and repair of various types of equipment

  • Trained customer employees and managers on machine use and maintenance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Streamlined repair processes to ensure minimal downtime.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
  • Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance and reducing recurrence of maintenance issues.

Service Tech IV

United Rentals
Gilbert, AZ
09.2008 - 07.2018

Duties included maintenance and repair of various types of equipment , mostly high reach and aerial equipment. Participated in 5s and kaizen programs. Helped to create standard operating procedures for shop flow.

  • Offered repair or service options to help customers make decisions
  • Developed preventive maintenance procedures and schedules for all on-site equipment
  • Adhered to company and OSHA-defined protocols to promote workplace safety
  • Inspected machinery and components to troubleshoot operations
  • Operated diverse range of mechanical and manual servicing equipment
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards
  • Serviced and repaired equipment according to manufacturer guidelines
  • Assessed and identified issues and quickly resolved to restore functionality
  • Installed new systems and components according to service orders and manufacturer instructions
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition
  • Assessed fluids, belts, leaks and other system components of vehicles according to checklist
  • Streamlined preventive maintenance repair processes to support timely completion
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses
  • Tested components, assemblies and systems to diagnose problems
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury
  • Inventoried required material, tools and equipment to record product on-hand or to be ordered
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully

Education

High School Diploma -

St. Genevieve
Van Nuys, CA
1979

Electrical Engineering

L.a. Trade Tech
Los Angeles, CA
07.1981

Skills

  • Testing and evaluation
  • Power tool proficiency
  • Electrical installation and repair
  • High reach and aerial equipment knowledge
  • Mechanical aptitude
  • Project estimation and bidding
  • Preventive and reparative maintenance
  • Blueprints and schematics
  • Hand tool knowledge
  • Customer relationship management
  • Troubleshooting and diagnostics
  • Diagnostics skill
  • Maintenance and repair
  • Safety and compliance

Certification

skyjack certified on all equipment

case certified level one technician

Timeline

Lead Technician/Mechanic

Premier Equipment Rentals
04.2021 - Current

Service Technician IV

Empire-cat
09.2019 - Current

Service Technician

Titan Machinery
07.2018 - 09.2019

Service Tech IV

United Rentals
09.2008 - 07.2018

High School Diploma -

St. Genevieve

Electrical Engineering

L.a. Trade Tech