Joseph Thomas
Cape Coral,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Cabos Cantina Taco & Tequila Bar
05.2025 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling, optimizing workforce efficiency during peak hours.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Developed and maintained inventory management systems to minimize waste and control costs.
Manager
Capone's Coal Fired Pizza
04.2024 - 05.2025
- Supervised daily operations to ensure optimal service and food quality.
- Trained and mentored staff to enhance performance and customer service skills.
- Implemented inventory management procedures, reducing waste and improving efficiency.
- Developed schedules to optimize labor costs while maintaining service standards.
Bar Manager
The Firestone Skybar & Martini Bar
12.2023 - 04.2024
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on cocktail preparation and service standards.
- Developed seasonal drink menus to enhance guest experience and attract new clientele.
- Managed inventory levels, ensuring timely ordering and minimizing waste.
- Managed nightly operations, ensuring efficient workflow and exceptional guest experiences.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated events and entertainment schedules, enhancing venue appeal and revenue generation.
Bar Manager
The Boathouse Tiki Bar & Grill
09.2016 - 12.2023
- Implemented training programs that improved staff performance and service consistency.
- Coordinated special events, enhancing venue visibility and generating additional revenue streams.
- Resolved customer issues promptly, maintaining high satisfaction rates among patrons.
- Analyzed sales trends to optimize menu offerings and pricing strategies for profitability.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Crafted special drink and cocktail menu items for seasonal offerings.
Skills
- Leadership and team building
- Vendor relationships
- Operations management
- P&L management
- Staff management
- Customer relations
- Staff training/development
Timeline
General Manager
Cabos Cantina Taco & Tequila Bar
05.2025 - Current
Manager
Capone's Coal Fired Pizza
04.2024 - 05.2025
Bar Manager
The Firestone Skybar & Martini Bar
12.2023 - 04.2024
Bar Manager
The Boathouse Tiki Bar & Grill
09.2016 - 12.2023