Joseph Threatt
Glen Burnie,MD
Overview
6
6
years of professional experience
Work History
Server
Coopers Hawk
06.2021 - Current
- Primary responsibilities include building relationships with Guests; setting up, maintaining, and operating all aspects of the bar; and preparing service of beverages, in accordance with company standards.
- Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base. Seller of over 150 wine clubs for the company.
- Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner.
- Maintain full knowledge of Cooper’s Hawk food, drink, wine menus and steps of service.
Customer Service Representative
Mister Car Wash
03.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Seller of over 100 memberships for the company.
- Offering and selling merchandise, and memberships to potential and repeat customers.
Supervisor
Target
04.2019 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Manager of 7 employees.
Education
Bachelor of Business Administration - Business Administration And Marketing
University of Baltimore
Baltimore, MD05.2025
Small Business Management - Marketing
Anne Arundel Community College
Arnold, MD10.2022
Skills
- Excellent Customer Service
- Strong Communication Skills
- Ability to work and learn in fast pace environments
- Guest Relations Management
- Proficient in Microsoft Applications
- Detail Oriented
Objectives
Dedicated Honors Business Major seeking an opportunity to utilize my critical thinking skills as well as my customer service experience to become a part of an organization that I have grown up watching ans rooting for. Looking forward to maintaining relationships, and contributing to the overall success of the most best overall franchise in sports.
Timeline
Server
Coopers Hawk
06.2021 - Current
Supervisor
Target
04.2019 - 04.2020
Customer Service Representative
Mister Car Wash
03.2018 - 05.2020
Bachelor of Business Administration - Business Administration And Marketing
University of Baltimore
Small Business Management - Marketing
Anne Arundel Community College