Joseph Torres

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Helped clients get college funds sent out to them
• Deposited money to clients college fund account
• Maintained college fund to add or delete different fund strategies

• Used internal software to process reservations, check-ins and check-outs.
• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Increased customer satisfaction by resolving issues.
• Kept accounts in balance and ran daily reports to verify totals.

Fulfilled store orders of Frito lay products onto a cart to be taken to a trailer for deliveries.

Maintained warehouse cleanliness.

Created labels for boxes that either had damaged or missing ones.

• Answer questions regarding delivery of furniture Schedule follow-up services for damaged items.
• To either exchange for new piece or send a service technician to fix the items delivered.
• General questions about Rooms To Go Maintain a 65 inbound call volume as well as maintain follow up for outbound calls.

• Responsible for managing an array of accounts, while building strong client relationships.
• Handling a large volume of calls/emails: answering international, government, and policy specific questions on import/export customs regulations worldwide.
• Process and complete account data spreadsheets / adjustments.
• Review and relay mass amounts of information in a global network.
• Creative problem-solving skills; ability to quickly assess customer issues and provide solutions.

• Greeted and listened effectively to customers to ensure courteous and quick service.
• Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash.
• Prepared and served drinks and food in accordance with health codes and café standards.