Joseph Torres
Lincolnwood,IL
Summary
High-performing Electrical Engineering student, AI automation consultant, and United ramp agent with experience in process improvement, automation design, airport safety procedures, and airport service logistics. Committed to enhancing operational efficiency, streamlining workflows, servicing technology, and upholding the highest standards of safety.
Overview
3
3
years of professional experience
Work History
Ramp Service Agent
United Airlines
Chicago, IL
01.2024 - Current
- Streamlined baggage loading and unloading processes, reducing aircraft turnaround time.
- Connected electrical power units and service hoses to aircraft for facilitating operations.
- Conducted safety checks on equipment, facilitating proactive maintenance reporting.
- Communicated via headset radio with ground crew, flight crew, and tow person about ramp operations and flight requirements.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Founder
B2B Automate
Chicago, Illinois
05.2025 - 01.2026
- Designed and implemented an automated client intake and email marketing campaign for a law firm in Los Angeles.
- Implemented AI in email marketing responses to analyze and segment customers based on sentiment.
- Consulted an industrial sawmill manufacturer in Canada to identify operational bottlenecks and developed software solutions.
- Reduced repetitive writing tasks by generating accurate work order documents for new client orders.
- Created automation software connecting project management with accounting software, reducing administrative tasks.
- Automated internal financial tasks within B2BAutomate, including tax allocation and maintenance payments.
- Fostered strong client relationships through regular communication and support.
Lifeguard
Lifetime Fitness
Skokie, Illinois
06.2023 - Current
- Conducted routine safety checks on equipment and pool conditions daily.
- Enforced legal safety protocols with members and coworkers.
- Collaborated with team members to coordinate training drills and emergency response plans.
Education
Associate of Science - Electrical Engineering
Oakton Community College
Des Plaines / Skokie12-2026
Skills
- Automation design
- Security awareness
- Process improvement
- Industrial Engineering Principles
- Data analysis
- Technical communication
- Ground equipment operation
- Safety procedures
- Flight procedures
- Materials handling
- Aircraft safety checks
- ORD Airport layout navigation
Timeline
Founder
B2B Automate
05.2025 - 01.2026
Ramp Service Agent
United Airlines
01.2024 - Current
Lifeguard
Lifetime Fitness
06.2023 - Current
Associate of Science - Electrical Engineering
Oakton Community College