Anitra Moore
Mount Holly,NC
Summary
Dynamic professional with extensive experience at Piedmont Airlines, excelling in ramp service operations and safety protocols. Proven ability to enhance efficiency through effective teamwork and meticulous attention to detail. Proficient in data management systems and committed to delivering exceptional customer service while ensuring compliance with industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ramp Service Agent
Peidmont Airlines
Charlotte, North Carolina
09.2025 - Current
- Operated ground support equipment to facilitate timely and efficient aircraft servicing.
- Collaborated with team members to achieve on-time aircraft turnaround.
- Loaded and unloaded baggage from aircraft, ensuring compliance with safety protocols.
- Connected electrical power units and service hoses to aircraft.
Dispatcher/ Administration
101 ENTERPRISES, LLC
Mount Holly, North Carolina
05.2018 - 08.2025
- Assigned loads to drivers based on designated routes and proximity, optimizing delivery efficiency.
- Ensured timely route completion through systematic driver check-in process, enhancing operational reliability.
- Gather and maintain route sheet documentation for pick-ups.
- Courteously interacted with customers to address inquiries.
- Completed data entry tasks accurately into the system.
- Managed billing and payroll for employees, ensuring accurate and timely compensation.
Order Entry/ Customer Care Specialist
JDNA
Denver, NC
01.2014 - 01.2018
- Answered calls in call center, assisting customers with inquiries via phone, email, and chat to resolve issues promptly.
- Processed and retrieved orders from various vendors, ensuring timely shipment to enhance customer satisfaction.
- Updated customer portals with tracking details and invoiced clients accurately.
- Generated comprehensive order reports for sales team and management review.
- Created detailed documentation of all customer interactions and transactions.
Education
Early Child Care Development Certification -
Gaston Community College
Gastonia, NC01-1994
Skills
- Ramp service operations
- Baggage management
- Ground operations software
- Flight management systems
- Logistics software
- Airline communication protocols
- Safety regulations
- Data management systems
- Data entry accuracy
- Microsoft Word and Excel
- Attention to detail
- Presentation design
Certification
• License Insurance Agent, 2009, Primerica Inc., Spartanburg, SC
• Gaston Community College, Gastonia, NC
• Gaston Community College, Gastonia, NC
Timeline
Ramp Service Agent
Peidmont Airlines
09.2025 - Current
Dispatcher/ Administration
101 ENTERPRISES, LLC
05.2018 - 08.2025
Order Entry/ Customer Care Specialist
JDNA
01.2014 - 01.2018
Early Child Care Development Certification -
Gaston Community College