JOSEPH TORRES
Brooklyn,New York
Summary
Bilingual English- Spanish professional with experience in customer service, healthcare reception, and direct support. Skilled in communication, organization, scheduling, and handling confidential information. Known for being dependable, detail-oriented, and professional while working with people from diverse background. Eager to bring a strong work ethic and willingness to learn to your team.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Direct Support Professional
AHRC New York
10.2025 - Current
- Helped clients maintain daily routines in a safe and supportive environment.
- Communicated with clients, families, coworkers, and healthcare professionals.
- Encouraged clients to participate in community activities and social events.
- Documented daily activities and client progress accurately.
- Provided compassionate support to adults with intellectual and developmental disabilities.
Front Desk Receptionist/Patient Intake Specialist
Manhattan Psychiatric Center
Manhattan, New York
01.2024 - 10.2025
- Managed the front desk and assisted with appointments, phone calls and patient check-in.
- Worked with clinical staff to keep daily operations organized and ensure patients received the care that they needed
- Handleded sensitive situations with patience while maintaining patient privacy and professionalism
- Scheduled appointments and updated patient calendars in reception logs.
- Maintained confidential patient records and front desk documentation.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Mental Health Therapist
Manhattan Psychiatric Center
Manhattan, New York
02.2022 - 01.2024
- Conducted comprehensive mental health assessments targeting specific needs
- Delivered individual and group therapy sessions for diverse populations. Implemented effective treatment plans and regularly tracked client progress, making updates based on results and feedback to support positive outcomes.
- Coordinated discharge planning with social workers, nurses, and community providers.
Education
High School Diploma -
Erasmus Hall
Brooklyn, NY 09.2018 - 06.2021
Skills
- Data entry and accurate record keeping
- Time management and organization
- Quick learner with strong adaptability
- Patient intake
- Conflict resolution
- Clear communication
LANGUAGES
Spanish, English
Timeline
Direct Support Professional
AHRC New York
10.2025 - Current
Front Desk Receptionist/Patient Intake Specialist
Manhattan Psychiatric Center
01.2024 - 10.2025
Mental Health Therapist
Manhattan Psychiatric Center
02.2022 - 01.2024
High School Diploma -
Erasmus Hall
09.2018 - 06.2021