Joseph Trivers Jr
St Gretna,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Starteck
05.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Forklift Operator
Goodwin Company
11.2018 - 05.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Forklift Operator
Ply Gem
02.2016 - 05.2018
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Line Producer
Tri-Tek
01.2011 - 02.2016
- Analyzed scripts, determined cost of production and broke down screenplay into schedules.
- Monitored production costs to keep in line with approved budget.
- Liaised with studio, crew and producers while effectively addressing on-location crises and issues.
- Worked with director, production manager and department heads to prepare final budgets, shooting schedules and production dates.
- Projected costs for crew salaries, equipment rentals, insurance, wardrobe, set design and location filming.
- Assisted director in achieving artistic vision for film by liaising between crew and producer.
Education
Associate of Science - Computer And Information Sciences
National Business College
DanvilleHigh School Diploma -
Gretna High School
Gretna, VA06.2004
Skills
- Travel Planning
- Call Center Operations
- Promotional Support
- Retail Materials Management
- Document Control
- Customer Service
- Calm and Professional Under Pressure
- Report Preparation
- Freight Counts
- Heavy Equipment Operation
Timeline
Forklift Operator
Goodwin Company
11.2018 - 05.2019
Customer Service Representative
Starteck
05.2018 - Current
Forklift Operator
Ply Gem
02.2016 - 05.2018
Line Producer
Tri-Tek
01.2011 - 02.2016
Associate of Science - Computer And Information Sciences
National Business College
High School Diploma -
Gretna High School
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