Miguel Chavez
Tomball
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
27
27
years of professional experience
1992
1992
years of post-secondary education
Work History
Customer Service Representative
United Airlines
Houston
04.1999 - Current
- Assisted passengers with ticketing and check-in processes.
- Resolved customer inquiries regarding flight schedules and policies.
- Managed customer complaints with empathy and professionalism.
- Provided information on travel options and services available.
- Collaborated with team members to enhance customer service quality.
- Trained new staff on customer interaction protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Mission High School
Mission, TXSkills
- Ticketing systems
- Complaint resolution
- Travel information
- Crisis management
- Team collaboration
- Effective communication
- Problem solving
- Active listening
- Hospitality and accommodation
- International sales support
- Stress management
- Credit card payment processing
- Travel planning
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
United Airlines
04.1999 - Current
Mission High School