Joseph Tuccitto
Yorktown Heights
Summary
Dynamic customer service professional with a strong background in team collaboration and effective communication. Experienced in enhancing service quality and efficiency while maintaining a focus on customer satisfaction and relationship-building. Results-driven customer service representative with a versatile background in retail. Recognized for problem-solving abilities and attention to detail, consistently enhancing customer experiences and fostering positive relationships. Ready to support organizational goals through effective service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Uncle Giuseppe's Marketplace
Yorktown Heights
12.2022 - Current
- Collaborated with team members to enhance service quality and efficiency.
- Documented customer interactions in the CRM system for future reference.
- Handled all cash transactions that included registers or the safe
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Cashier /Grocery Stocker
Uncle Giuseppe's Marketplace
Yorktown Heights
07.2022 - 12.2024
- Processed customer transactions accurately and efficiently at busy retail location.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries and provided product information as needed.
- Handled cash, credit, and digital payments following company guidelines.
- Collaborated with team members to improve service speed during peak hours.
- Managed inventory by restocking shelves and ensuring product availability.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Summer Camp Counselor
Summer Trails Day Camp
Yorktown Heights
07.2021 - 08.2021
- Supervised daily activities for children in a safe and engaging environment.
- Planned and organized recreational games and educational activities for campers.
- Communicated effectively with parents about camper progress and concerns.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Collaborated with other counselors to create fun learning experiences for campers.
- Maintained cleanliness and organization of camp facilities and supplies.
Barber Shop Assistant
Crestwood Barbershop
Crestwood
02.2016 - 11.2019
- Maintained cleanliness and organization of the barbershop environment.
- Stocked supplies and ensured availability of necessary tools for barbers.
- Managed appointment scheduling and client check-ins efficiently.
- Provided excellent customer service to enhance client satisfaction.
- Handled cash register transactions and processed payments accurately.
- Supported barber staff in providing excellent customer service; answered phones to schedule appointments.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
Education
- Business Administration And Management
St. Thomas Aquinas College
Sparkill, NY05-2027
Skills
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Cash handling
- Critical thinking
- Adaptive team player
Timeline
Customer Service Representative
Uncle Giuseppe's Marketplace
12.2022 - Current
Cashier /Grocery Stocker
Uncle Giuseppe's Marketplace
07.2022 - 12.2024
Summer Camp Counselor
Summer Trails Day Camp
07.2021 - 08.2021
Barber Shop Assistant
Crestwood Barbershop
02.2016 - 11.2019
- Business Administration And Management
St. Thomas Aquinas College