Joseph Umegbu
Houston,TX
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 8 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Correctional Officer offers 6-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Self-driven, effective listener with exceptional communication and writing skills, a Team player who sees the bigger picture of Team success than individual success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corrections Officer
Texas Department Of Criminal Justice
02.2017 - Current
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Relationship Manager, Banking Operations
United Bank For Africa, UBA
11.2014 - 09.2015
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Relationship Manager, Banking Operations
Guarantee Trust Bank
10.2011 - 10.2014
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in industry events and trade shows to promote products and services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Supported financial director with special projects and additional job duties.
Account Officer
Zenith Bank
12.2007 - 10.2011
- Responded to requests for information and resolved issues quickly.
- Maintained tough quality standards to optimize delivery of value oriented service.
- Drove growth in the area of profitability by implementing operational process improvements.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Political Science
Nnamdi Azikiwe University
Awka, Anambra State11.2004
Skills
- Records Management
- Security Procedures
- Relationship Building and Management
- Criminal Investigations
- Booking Procedures
- Criminal Law
- Customer Service Delivery
- Financial Analysis
Certification
SCRUM Master
Scrabble, Soccer, Fishing, Fitness
I enjoy to creating work-life balance by playing, watching and analyzing soccer, I love nature and enjoy fishing, I also love to play scrabble which helps build my vocabulary as well as stay fit by going to the Gym for fitness.
Languages
English
Full Professional
Timeline
Corrections Officer
Texas Department Of Criminal Justice
02.2017 - Current
Relationship Manager, Banking Operations
United Bank For Africa, UBA
11.2014 - 09.2015
Relationship Manager, Banking Operations
Guarantee Trust Bank
10.2011 - 10.2014
Account Officer
Zenith Bank
12.2007 - 10.2011
Bachelor of Science - Political Science
Nnamdi Azikiwe University