Joseph Urbanik
Roseville,CA
Summary
Attentive Bar Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager, Bar Manager
Cinemark
Roseville, California
11.2022 - Current
- Managed all bar operations including but not limited to; Menu creation, waste & loss management, designing recipe cards, and creating operation guidelines.
- Recruiting, hiring, and interviewing for incoming staff, as well as training and mentoring subordinates.
- Ordered bar products such as beer, liquor, and mixers, while also communicating with vendors to verify accuracy.
- Conducted weekly inventory counts, ensuring variation levels of less than 3% through troubleshooting skills.
- Safe Management; counting and dispersing cash tills.
- Conducted performance reviews and disciplinary action.
- Trained and worked as the manager on duty in every department within theatre.
- Received multiple guest recognitions in customer service.
Shift Lead, Floor Staff 21
Galaxy Theaters
Sparks, Nevada
10.2021 - 06.2022
- Team leadership and superior communication with subordinates.
- Conducted and supervised daily opening and closing procedures.
- Trained in both Safe Food Handling and Alcohol Safety Procedures.
- Prepared food and alcohol orders to spec.
- Worked with management to ensure team member expectations were met.
- Processed payments accurately and efficiently using POS system.
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
Admissions Supervisor
Golfland Sunsplash
Roseville, CA
06.2017 - 08.2021
- Supervising and ensuring employees stay on task as they perform their daily work procedures.
- Managing multiple departments simultaneously.
- Handle guest concerns through conflict resolution.
- Enforced security protocols, maintaining a safe family environment.
- Problem solved technical issues within the park.
- Coordinated breaks with staff.
- Trained both team members and supervisors.
Team Member
Kentucky Fried Chicken
Reno, Nevada
10.2019 - 04.2021
- Operated and received recognition in Speed of Service Award.
- Greeting guests and providing superior customer service.
- Prepared food orders in a fast-paced environment.
- Multitasking multiple orders at the same time.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
Graduated -
Oakmont High School
06.2018
B.A. Degree Earned, Criminal Justice -
University of Nevada, Reno
Skills
- Safe Management
- Hiring and Training
- Food & Alcohol Safety
- Product Ordering
- Customer Service
- Speed of Service
- Inventory Management
- Employee Performance Evaluations
- Team Motivation
- Recruitment and Hiring
- Proficient in Mixology
- Food and Beverage Service
Leadership Experience
- Lead a team of beginner bartenders to succeed through days with occupations of 4000+
- Transformed team members with little experience into elite bartenders
- Stood as a role model to subordinates by personally showcasing expectations
- Communicated incoming changes from corporate and new expectations to subordinates
- Delegated responsibilities to subordinates.
- Supervised and trained staff as well as incoming supervisors and managers.
- Handled daily operations under high pressure and stressful situations.
- Created daily break schedules for staff.
- Responsible for opening and daily closing procedures.
- Supervised monetary transactions.
Hobbies and Interests
- Film and Media
- Mixology
- Aviation
- Automobiles
- Athletics and Weight Training
Accomplishments
- The Nevada Advantage Scholarship, 2018-2022
- Yum Brand reach grant recipient, 2020
- Presidential merit award, oakmont h.s., 2017, 2018
Affiliations
- VARSITY FOOTBALL 2016-2018
- VARSITY WRESTLING, 2016-2017
- J.V/FRESH. FOOTBALL, 2014-2016
Certification
- RBS Server ID Number: 313207024
Timeline
Assistant Manager, Bar Manager
Cinemark
11.2022 - Current
Shift Lead, Floor Staff 21
Galaxy Theaters
10.2021 - 06.2022
Team Member
Kentucky Fried Chicken
10.2019 - 04.2021
Admissions Supervisor
Golfland Sunsplash
06.2017 - 08.2021
Graduated -
Oakmont High School
B.A. Degree Earned, Criminal Justice -
University of Nevada, Reno