JOSEPH VALDEZ

Burbank,CA

Summary

Senior Personal Lines Account Executive with over 9 years of experience managing high-volume, High Net-Worth (HNW) portfolios within the California brokerage environment. Expert in risk control, program design, and carrier negotiations. Proven track record of scaling an assigned book of business from $372K to $680K (83% growth) while maintaining elite retention rates. Recognized for technical expertise in consultative insurance solutions and a "force multiplier" approach to mentoring account management teams.

Overview

years of professional experience

Certification

Work History

PERSONAL LINES ACCOUNT EXECUTIVE

Farmers Insurance

Burbank, CA

01.2023 - Current

Portfolio Stewardship: Directly manage a high-value book of business, providing proactive consultation and insurance program design for High Net-Worth and Private Clients.
Scalable Growth: Drove portfolio expansion from $372K to $680K in 24 months, with a 2026 trajectory of $1M through diligent account management and strategic up-selling.
Technical Consulting: Act as the primary technical expert for complex risks, coordinating with carrier underwriters to negotiate superior coverage terms and conditions.
Mentorship & Training: Serve as the primary mentor for the service team, conducting internal training on system proficiency and risk assessment to ensure high-quality deliverables.
Client Retention: Execute annual reviews and stewardship reports, identifying emergent coverage needs and reducing the client’s total cost of risk.
Operational Excellence: Achieved #1 Producer ranking (out of 47 regional entities) by balancing aggressive growth with meticulous compliance and receivable management.

INSURANCE ACCOUNT MANAGER

Farmers Insurance District Office

Los Angeles, CA

01.2017 - 12.2022

Administered comprehensive account services, providing claims assistance and underwriting support for a varied personal lines portfolio.
Engaged with carrier marketing and risk control staff to effectively support and respond to client needs.
Performed regular evaluations of risk factors to enhance client coverage and mitigate potential threats.
Coordinated efforts with internal teams to optimize claims processing and reduce response times.
Monitored and updated records in agency management systems, supporting compliance and enhancing reporting accuracy.
Collaborated with internal teams to streamline claims processing and improve response times.
Analyzed and identified potential vulnerabilities in client coverage through systematic risk assessment processes.
Managed over 50 inbound calls per day

Education

Associate of Science - Business Administration

Glendale Community College

Glendale, CA

06-2017

Skills

Portfolio Management: Strategic oversight of 2,000 HNW and Private Client accounts
Technical Expertise: Program Design, Coverage Negotiation, and Comprehensive Risk Control
Revenue Optimization: Expert in Cross-selling, Up-selling, and Retention Strategy

Leadership & Mentorship: Lead Trainer for Account Managers on CRM systems and Underwriting workflows
Relationship Management: C-Level and Private Client interface; Carrier Underwriting liaison
Technical Proficiencies: Microsoft Office Suite, Outlook, Salesforce, Agency Zoom (Quick learner for Applied Epic)

Accomplishments

Achieved #1 Producer ranking (out of 47 regional entities) by balancing aggressive growth with meticulous compliance and receivable management.

Certification

California State Insurance Licenses: Property & Casualty | Life, Accident & Health (In Good Standing)

Languages

Spanish

Full Professional

Timeline