- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Enjoy mentoring and coaching wrestling for overall physical and mental well-being
- Video Gaming
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
Joseph Vercande
Norwalk
Summary
Dynamic customer service professional with a proven track record at Texas Roadhouse Restaurant, excelling in complaint resolution and enhancing customer satisfaction. Skilled in CRM software and adept at problem-solving, I thrive in fast-paced environments, ensuring smooth operations and fostering team collaboration to deliver exceptional service experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Attendant
Texas Roadhouse Restaurant
01.2015 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Education
High School Diploma -
Williamsburg Community School District
Williamsburg, IA05-2012
Skills
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Critical thinking
- Adaptability and flexibility
Accomplishments
- Supervised team of 75+ staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Timeline
Customer Service Attendant
Texas Roadhouse Restaurant
01.2015 - Current
High School Diploma -
Williamsburg Community School District
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