Joseph Vicuna
Indio,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and not afraid to ask questions.
Overview
6
6
years of professional experience
Work History
Night Auditor
Fantasy Springs Resort Casino
11.2023 - Current
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Real Estate Agent/Office Administrative Assistant
Residential Brokers Realty
02.2022 - 12.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Inventory Specialist - Sales Manager
Staples
07.2018 - 12.2021
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Implemented systems and procedures to increase sales.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Inventory Specialist
Staples
07.2018 - 12.2020
- Completed physical inventory counts each month
- Performed data entry and completed proper paperwork
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Monitored and adjusted inventory levels to meet customer needs and demands
- Implemented systems for tracking and managing stock levels with accuracy and precision
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
Real Estate SalesPerson License - Real Estate
Pre-Licensing, Post-Learning, & Continuing Edu. - Online | Remote
12.2021
Skills
- Property Tours
- Lead Follow-Up
- Microsoft Office/Word/Excell
- CMA Software Knowledge
- Commission Sales
- Time Management
- Phone and Email Etiquette
- Administrative Support
Timeline
Night Auditor
Fantasy Springs Resort Casino
11.2023 - Current
Real Estate Agent/Office Administrative Assistant
Residential Brokers Realty
02.2022 - 12.2023
Inventory Specialist - Sales Manager
Staples
07.2018 - 12.2021
Inventory Specialist
Staples
07.2018 - 12.2020
Real Estate SalesPerson License - Real Estate
Pre-Licensing, Post-Learning, & Continuing Edu. - Online | Remote