Joseph Volpentesta
Surprise,AZ
Summary
Trained in the golf industry with necessary transferable skills such as excellent communication, customer service, and teamwork. Abilities gained from previous roles in grounds crew, pro-shop assistant, and outside service staff. Areas of expertise include golf course maintenance and customer service, as well as knowledge of golf etiquette and rules. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Very well versed in the day to day operations of running a golf course.
Overview
5
5
years of professional experience
Work History
Player Services/Outside Service Staff Member
Wigwam Golf Club
Phoenix, AZ
10.2023 - Current
- Greeted customers in a professional and friendly manner.
- Carried players bag's from bag drop to carts while engaging in conversation.
- Lead out groups for tournaments and provided direction.
- Staged carts in the mornings as well as washed and parked carts at night.
- Check in with golf shop on a regular basis.
- Monitored daily tee sheet for updates through out the shift.
Cart Washer and Pro Shop Assistant
Bass Lake Golf Course
Antigo, WI
06.2019 - 07.2023
- Greeted guests upon arrival, verified reservations and checked-in guests.
- Provided prompt, friendly customer service to all guests while answering inquiries and resolving issues.
- Processed payments accurately and efficiently using cash register systems.
- Responded to guest complaints in a professional manner, providing resolution or escalating as necessary.
- Assisted in set up and execution of tournaments and educated players regarding course policies.
- Kept cart staging area clean, and maintained an organized cart barn, as well as assisted with overall upkeep of the clubhouse.
- Prepped carts and created cart cards for outings/tournaments.
Education
Some College (No Degree) - Business Management
OUAZ
Surprise, AZSkills
- Guest Relations
- Payment Processing through Golfpay360
- Work well with and without a team
- Strong understanding for the rules of golf
- Solid communicator
- Honest work ethic
- Pro-shop assistant
- Adaptable to change
References
References available upon request.
Timeline
Player Services/Outside Service Staff Member
Wigwam Golf Club
10.2023 - Current
Cart Washer and Pro Shop Assistant
Bass Lake Golf Course
06.2019 - 07.2023
Some College (No Degree) - Business Management
OUAZ
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