Joseph Walsh
Longview,TX
Summary
Resourceful Customer Sales Representative with 4 years of experience in selling financial products. Dedicated to delivering excellent customer service and building personal long-standing customer relationships.
Skilled in problem resolution with over 10 years of experience managing customer experience/activity, addressing technical issues and maintaining system operations. Skillfully assessed operations, providing hands-on experience analyzing records and addressing troubleshooting issues. Experienced in navigating latest regulations, maintaining strict compliance with updated standards.
Overview
11
11
years of professional experience
Work History
Retail Sales Executive
AT&T
12.2023 - 05.2024
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to achieve monthly sales targets consistently.
B2B Sales Representative
Colonial Life
09.2023 - 11.2023
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Expanded market share with strategic networking and targeted outreach efforts.
Operations Analyst
Alpine Securities
03.2019 - 03.2023
- Responsible for daily trade review and reconciliation.
- Applied daily commissions and fees as needed.
- Assessed operational performance to identify areas for improvement.
- Created custom reports and visualizations to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created and managed operational databases to store and track data and maintain accurate information.
- Supported supervisor and associated team members to maintain system functionality.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Created and maintained precise and accurate models, charts and reports.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Improved emergency resolution processes to save time.
Professional Sign Installation
Signs Up
11.2018 - 02.2019
- Maintained clean and tidy shop space for maximum customer appeal, safety and organization.
- Created custom signs for customers with quality builds and careful installation.
- Completed finish trimming, grommeting and hemming on signage.
- Assembled interior signs and added tactile or braille additions to substrate.
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Aligned structural steel members to rivet, bolt and weld permanently into place.
- Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
- Dismantled structures and prepared equipment for travel or site movement.
- Inspected projects, identified issues that occurred and implemented corrective measures.
Guest Services Representative
Adolphus Hotel Bellman
08.2016 - 10.2018
- Warmly, professionally, and efficiently greet guests as the first contact of the hotel
- Assist with their check-in and check-out process
- Anticipates guest’s needs and resolves their questions/problems or refers them to appropriate person for resolution
- Refer and direct guests to restaurants, clubs and local attractions
- Preserves the confidentiality of residents at all times.
Construction Worker
MTN Inc, DFW
01.2016 - 07.2016
- Projects
- Waterproofing, vapor management and barrier systems on new and existing construction; installed soil and erosion control systems; Seeding, land reclamation, and utilized VOC (Volatile Organic Compound) Gas Detection and Monitoring Systems; and installed Geo-Seal Barrier Systems.
Special Projects Intern
First Southwest Company
06.2013 - 12.2015
- Interned at a regional stock brokerage operations office as a data entry clerk and front line customer service representative
- Professionally manned the office phones, determined the client’s reason for the call and directed them to proper department/individual that could resolve their issue
- Input rates for dividends payments, as well as, rates for bond principal and interest payments
- Filed, scanned documents for soft copy retention, and performed other office duties as required.
Education
General Studies Courses -
Kilgore College
Kilgore, TexasDiploma -
Longview High School
Longview, Texas06.2013
Skills
- Department Development
- Management Assistance
- Component Replacements
- Team Member Development
- Workflow Improvements
- Staff Support
- Customer Transactions
- Social Perceptiveness
- Corrective Actions
- Improvement Recommendations
- Critical Thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved sales goals by completing the company sales process with accuracy and efficiency.
- Achieved sales through effectively helping with prospecting and maintaining strong customer relations.
Timeline
Retail Sales Executive
AT&T
12.2023 - 05.2024
B2B Sales Representative
Colonial Life
09.2023 - 11.2023
Operations Analyst
Alpine Securities
03.2019 - 03.2023
Professional Sign Installation
Signs Up
11.2018 - 02.2019
Guest Services Representative
Adolphus Hotel Bellman
08.2016 - 10.2018
Construction Worker
MTN Inc, DFW
01.2016 - 07.2016
Special Projects Intern
First Southwest Company
06.2013 - 12.2015
General Studies Courses -
Kilgore College
Diploma -
Longview High School