Joseph Walsh
Longview,TX
Summary
Dynamic professional with a proven track record in customer engagement and service delivery at Alpine Securities, UPS, and Brookshire's Grocery. Expertise in operational analysis and inventory management, consistently enhancing customer experiences and optimizing workflows in fast-paced environments. Strong commitment to safety compliance and effective communication ensures successful outcomes across all roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fresh Food & Service Ambassador
Brookshire's Grocery
Longview, Texas
07.2024 - Current
- Maintained cleanliness and organization in the store environment consistently.
- Collaborated with team members to resolve customer issues promptly.
- Engaged customers in conversation to create a welcoming atmosphere in the store.
- Assisted with product restocking to ensure shelves remained full and accessible.
- Demonstrated excellent interpersonal skills when interacting with customers.
Seasonal Driver
UPS
Longview, Texas
09.2024 - 01.2025
- Operated delivery vehicles to transport packages efficiently.
- Adhered to safety regulations and company policies while driving.
- Provided excellent customer service during package deliveries.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
Sales Associate
AT&T
Longview, Texas
12.2023 - 08.2024
- Assisted customers in product selection and provided detailed product knowledge.
- Managed inventory by organizing stock and conducting regular audits.
- Collaborated with team members to enhance customer service strategies.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints effectively and professionally.
- Participated in promotional events to increase brand awareness and engagement.
- Greeted customers and provided exceptional customer service.
Operations Analyst
Alpine Securities
Salt Lake City, Utah
03.2019 - 11.2023
- Analyzed operational data to identify process improvements and efficiency opportunities.
- Collaborated with cross-functional teams to streamline communication and project workflows.
- Monitored compliance with industry regulations and internal policies for operational integrity.
- Facilitated meetings to address operational challenges and propose actionable solutions.
- Developed reports on key performance indicators to support decision-making processes.
- Identified operational and performance issues and worked with managers to resolve concerns.
Education
High School Diploma -
Longview ISD
Longview, TX06-2013
Skills
- Customer engagement
- Product knowledge
- Transaction processing
- Inventory management
- Operational analysis
- Service delivery
- Safety compliance
- Workflow optimization
Affiliations
- Exercise, Family values, and Networking
Languages
Spanish
Limited
Certification
- DOT Medical Certification
References
References available upon request.
Timeline
Seasonal Driver
UPS
09.2024 - 01.2025
Fresh Food & Service Ambassador
Brookshire's Grocery
07.2024 - Current
Sales Associate
AT&T
12.2023 - 08.2024
Operations Analyst
Alpine Securities
03.2019 - 11.2023
High School Diploma -
Longview ISD
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