Joseph Ward
Crowley,TX
Summary
Motivated Senior Inside Sales Representative and Warehouse Manager dedicated to customer base expansion and company growth. Strong history and experience in both up-selling and cross-selling techniques to surpass quotas and increase revenue company wide. Well focused strategic Warehouse Manger with self motivated tactical mindset. Goal-orientated to deliver precise results for both customers and company needs. Organized safe work environment focused for optimal production results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Tbhc Delivers
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Senior Inside Sales Representative
Bay Power Inc.
10.2016 - 08.2023
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Warehouse Manager
Johnson Controls Inc.
06.2014 - 10.2016
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Receiving Lead
Thunder Valley Casino Resort
05.2011 - 06.2014
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
GED -
Clark College
Vancouver, WA12.1999
Skills
- Cross-Functional Collaboration
- Corrective Actions
- Maintaining Clean Work Areas
- Inside and Outside Sales
- Order Entry
- Sales Tracking
- Sales Development
- Cost Control
- Active Listening
- Customer Interaction
- Customer Needs Assessments
- Price Proposals
Certification
Commercial Drivers License Class B
Languages
English
Full Professional
Timeline
Account Manager
Tbhc Delivers
07.2024 - Current
Senior Inside Sales Representative
Bay Power Inc.
10.2016 - 08.2023
Warehouse Manager
Johnson Controls Inc.
06.2014 - 10.2016
Receiving Lead
Thunder Valley Casino Resort
05.2011 - 06.2014
GED -
Clark College
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