Joseph Weisman
Algonquin,IL
Summary
Service-oriented Associate Manager with commitment to excellence and more than 14 years of experience in the educational field. Effective collaborator promoting employee development, engagement expertise and sales proficeincy. Proven history of efficiency and reliability.
Overview
11
11
years of professional experience
Work History
Associate Manager
Strategic Education Inc.
07.2021 - 09.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within Corporate Activation.
- Mentored and supported 6 Account Managers to create strong workplace culture.
Senior Account Manager
Strategic Education Inc.
11.2020 - 07.2021
- Mentored junior Account Managers to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with clients to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Account Manager
Strategic Education Inc.
07.2020 - 11.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Dealer Services Manager
Strategic Education Inc.
09.2017 - 07.2020
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Director of Operations
Strategic Education Inc.
05.2017 - 09.2017
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Onsite Program Manager
Strategic Education Inc.
11.2015 - 05.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Career Services Coordinator
Everest College
07.2012 - 08.2015
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Developed career and education plans based on individual needs.
- Equipped students with job search skills to increase success chances.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Education
MBA - Business
Strayer University
Herndon, VA09.2022
Skills
- Customer Rapport
- Financial Management
- Business Development
- Business Administration
Timeline
Associate Manager
Strategic Education Inc.
07.2021 - 09.2023
Senior Account Manager
Strategic Education Inc.
11.2020 - 07.2021
Account Manager
Strategic Education Inc.
07.2020 - 11.2020
Dealer Services Manager
Strategic Education Inc.
09.2017 - 07.2020
Director of Operations
Strategic Education Inc.
05.2017 - 09.2017
Onsite Program Manager
Strategic Education Inc.
11.2015 - 05.2017
Career Services Coordinator
Everest College
07.2012 - 08.2015
MBA - Business
Strayer University
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