Joseph Wellington
Washington,NY
Summary
Focused and dependable customer relations specialist with a drive to master integrative competencies. Demonstrates expertise in interpersonal skills and proficiency in leadership, with a proven track record in fostering a collaborative team environment. Seeking a challenging role, fit for a proactive, adaptable, and resourceful problem solver with a persuasive communication style.
Overview
5
5
years of professional experience
Work History
Lead Server
Scittinos
Baltimore, MD
10.2024 - Current
- Supported needs of 40-person wait staff with social relevancy and intentionality.
- Assisted in managing special events, such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Server
Blackwall Hitch
Baltimore, MD
06.2022 - 02.2024
- Delivered friendly and efficient table service in a high-volume, family-style environment, ensuring accuracy with large party and group orders.
- Coordinated with kitchen staff to manage multiple courses, special requests, and dietary needs while maintaining smooth table turnover.
- Built rapport with guests by anticipating needs, upselling menu items, and providing a welcoming dining experience that encouraged repeat visits.
Server
Sweetwater Tavern & Grille
Falls Church, VA
04.2020 - 01.2022
- Displayed extensive menu knowledge by memorizing daily specials and seasonal menus to manage complex orders, advise on allergens, and suggestively sell add-ons.
- Optimized table turnover increasing restaurant efficiency, average check size, and overall revenue.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Increased average customer review rate by anticipating guests needs and promptly addressing requests or concerns.
Education
Bachelor of Science - Computer Science
University of Baltimore
Baltimore, MD03.2021
Skills
- Money handling
- Bar operations
- POS systems
- Inventory management
- Efficiency
- Organization
- Adaptability
- Professional standards
- TIPS certified
- Memorable experiences
- High-volume service
Accomplishments
- Promotion: Promoted to mixing craft cocktails. Increased customer satisfaction by providing excellent service. Increased bar food sales by 15%.
- Employee of the Month: Management noted “We are ecstatic to have such a great team member here at The Grill, and her selection was our first unanimous decision!”
Timeline
Lead Server
Scittinos
10.2024 - Current
Server
Blackwall Hitch
06.2022 - 02.2024
Server
Sweetwater Tavern & Grille
04.2020 - 01.2022
Bachelor of Science - Computer Science
University of Baltimore