Joseph Whitney
Pittsburgh,PA
Summary
Driven Billing Specialist with a proven track record at ServiceLink, adept in accounts receivable management and fostering client relationships. Excelled in reducing outstanding receivables and enhancing data entry accuracy through mastery of Oracle and Microsoft Office. Demonstrated commitment to quality control and team collaboration, ensuring seamless month-end closing procedures and efficient payment posting.
Overview
4
4
years of professional experience
Work History
Billing Specialist
ServiceLink
08.2022 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction, and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Maintained monthly reporting to ensure proper balancing between the production and revenue systems.
- Daily revenue uploads and cash applications totaling over 1.5 million plus monthly.
Air Handler
UPS
01.2020 - 03.2023
- Conducted thorough diagnostic tests to identify issues within equipment, recommending appropriate solutions for repair or replacement.
- Operated equipment such as forklifts, hand trucks and carts to assist with material movement.
- Performed packing functions by building cargo shipments, packing to standards and labeling with correct information.
Accounts Receivables Intern
ServiceLink
06.2022 - 08.2022
- Developed a clear understanding of accounting principles, enhancing my ability to contribute effectively to the finance team''s objectives.
- Improved client satisfaction by promptly addressing and resolving billing inquiries.
- Reduced outstanding receivables by diligently monitoring accounts and following up on unpaid invoices.
- Acquired practical knowledge of various accounting software programs, improving data entry accuracy and efficiency. Software includes but is not limited to Oracle, SalesForce, and Citrix,.
Education
Bachelor of Science - Accounting And Business Management
California University of Pennsylvania
California, PA03.2022
Skills
Billing systems and software
Accounts receivable management
Account Reconciliation
Quality Control
Team Collaboration
Microsoft Office
Data entry proficiency
Payment posting
Month-end closing procedures
Timeline
Billing Specialist
ServiceLink
08.2022 - Current
Accounts Receivables Intern
ServiceLink
06.2022 - 08.2022
Air Handler
UPS
01.2020 - 03.2023
Bachelor of Science - Accounting And Business Management
California University of Pennsylvania