Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Wilson

Saratoga Springs,UT

Summary

Dynamic professional with expertise in PEO HR operations, HRIS systems, and employee relations. Proven leadership in customer service, entrepreneurship, and international humanitarian work, with strong cross-cultural communication skills and business-level Spanish proficiency.

Overview

6
6
years of professional experience

Work History

HR Support Specialist

G&A Partners
09.2022 - Current
  • Mastered HRIS systems (PrismHR, SaaShr, CornerStone, ClientSpace) while gaining expertise in benefits, payroll, taxes, IT, and customer relations.
  • Promoted within 1.5 years (vs. typical 3+ years) and became a Benefits Subject Matter Expert, organizing and leading team trainings and enhancing cross-departmental collaboration.
  • Consistently achieved 100% quality assurance and 95%+ productivity metrics.
  • Designed and implemented a director-approved process within one month of SME role, improving efficiency and simplifying team operations.
  • Strengthened bilingual communication skills while supporting Spanish-speaking clients, with a focus on HR and business terminology.

Customer Service Representative

Berrett Pest Control
08.2020 - 09.2022
  • Excelled in customer relations, specializing in retention, de-escalation, and inbound sales, while managing high-volume communication across multiple channels and software platforms, including coordination with managers and technicians.
  • Recruited back to the organization with a significant raise and quickly promoted to lead, taking on training and leadership responsibilities.

Door-to-door Salesman

Aptive Environmental Pest Control
04.2021 - 08.2021
  • Generated new customers daily through door-to-door and cold call situations
  • Learned essential verbal, paraverbal, and nonverbal communication skills

Missionary/humanitarian Work

Religious
08.2018 - 04.2020
  • Demonstrated leadership by managing three teams of young adults in humanitarian efforts in Lima, Peru, fostering teamwork and camaraderie.
  • Cultivated a diverse mindset and cross-cultural communication skills through nearly two years of immersive experience living and working abroad.

Education

Psychology

Brigham Young University
Provo
04-2025

High School Diploma -

Copper Hills High School
West Jordan
05-2018

Skills

    Call Center Associate Certification (CCAC) (2024)

    CX Certification (2022)

    Half-tuition BYU scholarship (2021-2023)

    Advanced Regent’s Scholarship (2018-2022)

    All-Region Sports Recognition in High School (2018)

    Eagle Scout Award (2018)

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

HR Support Specialist

G&A Partners
09.2022 - Current

Door-to-door Salesman

Aptive Environmental Pest Control
04.2021 - 08.2021

Customer Service Representative

Berrett Pest Control
08.2020 - 09.2022

Missionary/humanitarian Work

Religious
08.2018 - 04.2020

Psychology

Brigham Young University

High School Diploma -

Copper Hills High School

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Joseph Wilson