Summary
Overview
Work History
Education
Skills
Timeline

Fidel Barrientos

Channelview,TX

Summary

Friendly and enthusiastic worker who consistently meets customer service satisfaction goals.

Goes above and beyond goals and expectations, is reliable to be able to complete tasks.

Great Communication skills with customers and other employees.

Fast learner and efficient worker with any tasks given.

Overview

6
6
years of professional experience

Work History

HR Support Specialist

G&A Partners
4/12/22 - 04.2024
  • Supported employee relations initiatives by serving as a liaison between employees and management to address concerns quickly and effectively.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Administered employee benefits programs and assisted with open enrollment.
  • Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates from over 30 incoming calls on a daily basis.
  • Increased support quality with thorough troubleshooting and problem-solving techniques.

Grocery Stocker

HEB Grocery Store
03.2020 - 03.2022
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Car Salesman

Sterling McCall Nissan
01.2020 - 04.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Negotiated vehicle prices and secure financing for customers
  • Demonstrated vehicles and features, and conduct test drives
  • Answered telephone and email inquiries from potential customers
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
  • Offered comprehensive knowledge of vehicle operations and brand features
  • Maintained compliance with all service, quality, and regulatory standards

Store Manager

Mattress One
03.2019 - 01.2020
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.

Car Salesman

Bayway Chrysler Dodge Jeep RAM
01.2019 - 02.2019
  • Maintained compliance with all service, quality, and regulatory standards.
  • Completed registration paperwork and sales documentation.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Car Salesman

Munday Mazda
08.2018 - 01.2019
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Greeted customers on the lot and in the showroom to answer questions about brand and available inventory
  • Offered comprehensive knowledge of vehicle operations and brand features

Supervisor

Kroger
05.2016 - 05.2018
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Learned, referenced and applied product knowledge information.
  • Trained 2 new sales associates each quarter.

Cashier Stocker

Kroger
05.2016 - 05.2018
  • I would be backup for any department i was trained in such as Produce,Grocery,Drug GM, etc.
  • Described products and services in detail.
  • Ran cash register at busy Kroger establishment.
  • Directed customers to store locations.

Education

High School Diploma -

Channelview High School, Channelview, TX
2017

Skills

  • Customer service
  • Proficient in Computer Skills
  • Retail sales
  • Fluent in Spanish
  • Quick learner
  • Creative problem solver
  • Positive and friendly
  • Sales Support
  • CRM Navigation
  • Complaint Handling
  • Call Center Customer Service
  • Inbound phone calls

Timeline

Grocery Stocker - HEB Grocery Store
03.2020 - 03.2022
Car Salesman - Sterling McCall Nissan
01.2020 - 04.2020
Store Manager - Mattress One
03.2019 - 01.2020
Car Salesman - Bayway Chrysler Dodge Jeep RAM
01.2019 - 02.2019
Car Salesman - Munday Mazda
08.2018 - 01.2019
Supervisor - Kroger
05.2016 - 05.2018
Cashier Stocker - Kroger
05.2016 - 05.2018
HR Support Specialist - G&A Partners
4/12/22 - 04.2024
Channelview High School - High School Diploma,

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Fidel Barrientos