Joseph Wold
Walla Walla,Washington
Summary
Organized, motivated, and dependable candidate that is passionate about writing estimates. Adept at analyzing auto damage and creating an accurate estimate. Willingness to take on responsibility's to meet team goals.
Overview
14
14
years of professional experience
Work History
Collision Estimator
Gerber Collision
Walla Walla, WA
08.2023 - Current
- Wrote estimates in CCC ONE to the guidelines of 12 of the top 20 DRPs and other carriers
- Explained the estimate to the customer including the repair process.
- Researched OEM repair procedures in Alldata and explained proper procedures to the technicians to ensure safe and proper repairs
- Blueprinted repairs with the management, production, and repair teams.
- Communicated effectively with insurance partners when changes were requested by adjusters.
- After damaged cars were disassembled, wrote supplements and clearly documented line notes to reduce change requests rates.
- Prepared final bills by reviewing all photos and invoiced to ensure that the final bill was accurate to the work performed
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Noted files to DRP requirements. Additionally, notated all customer communication.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress.
- Conducted thorough damage assessments, identifying necessary repairs to restore vehicles to pre-accident conditions.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
General Manager and Collision Estimator
Gerber Collision
Walla Walla, WA
06.2023 - 08.2024
- Acted as intern General Manager due to the prior company, Tietan Auto Body, being acquired by Gerber Collision.
- Managed the onboarding of existing employees onto Gerber's payroll, health insurance, and training platforms.
- Due to the loss of office staff, took on the responsibility of the CSR while waiting for the position to be filled.
- Reviewed and submitted employees hours to payroll
Collision Estimator
Tietan Auto Body
Walla Walla
03.2016 - 06.2023
- Wrote estimates in CCC one for multiple insurance carriers
- Explained the estimate to the customer including the repair process.
- Source and order all parts according to insurance guidelines and availability
- After damaged cars were disassembled, wrote supplements and clearly documented line notes to reduce change requests rates.
- Prepared final bills by reviewing all photos and invoiced to ensure that the final bill was accurate to the work performed
Auto Body Painter
Tietan Auto Body
05.2014 - 02.2016
- Achieved seamless paint jobs by thoroughly prepping surfaces, including sanding, masking, and priming.
- Tinted colors to match existing colors
- Demonstrated commitment to quality by conducting thorough inspections before, during, and after paint application
Production Manager
Tietan Auto Body
Walla Walla, WA
02.2012 - 05.2014
- Scheduled repairs aligning with the shops schedule to maximize shops productivity
- Assigned tasks to the technicians, porters, paint team, and office team
- Communicated with customers on repair progress and delivery goals
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Parts Manager
Tietan Auto Body
Walla Walla, WA
06.2010 - 02.2012
- Checked in parts matching part numbers to invoices ensuring we received the correct parts
- Checked in parts in CCC One workfiles
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Education
High School Diploma -
Walla Walla High School
Walla Walla, WA06.2010
Skills
- Write fair and accurate estimates and supplements
- ICAR Certified Estimator
- Document communication with insurance adjusters, customers, and parts vendors
- Claims Processing
- Damage Documentation
- Structural analysis
Timeline
Collision Estimator
Gerber Collision
08.2023 - Current
General Manager and Collision Estimator
Gerber Collision
06.2023 - 08.2024
Collision Estimator
Tietan Auto Body
03.2016 - 06.2023
Auto Body Painter
Tietan Auto Body
05.2014 - 02.2016
Production Manager
Tietan Auto Body
02.2012 - 05.2014
Parts Manager
Tietan Auto Body
06.2010 - 02.2012
High School Diploma -
Walla Walla High School