Joseph Wright
Homestead
Summary
Dynamic professional with a robust background at Williams-Sonoma and Publix, specializing in customer service and sales. Expertise in enhancing customer satisfaction through meticulous attention to detail and exceptional organizational skills consistently results in positive experiences that drive repeat business and foster loyalty. Recognized for a proactive approach to problem-solving, complemented by proficiency in Microsoft Word and other essential tools. Committed to delivering outstanding service that exceeds customer expectations.
Overview
3
3
years of professional experience
Work History
Call Center Sales Representative
William Sonoma
1477 Se 24th Ave
11.2023 - 05.2025
- Engaged customers through effective communication to promote product offerings.
- Utilized CRM software to track interactions and manage customer inquiries efficiently.
- Adapted sales techniques based on customer needs to enhance satisfaction and retention.
- Collaborated with team members to achieve monthly sales targets consistently.
Call Center Agent, Inbound Sales
Dicks Sporting Goods
1477 Se 24th Avenue
03.2024 - 10.2024
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Utilized CRM software to track sales interactions and manage customer relationships effectively.
- Educated clients on product features and benefits, driving informed purchasing decisions.
- Collaborated with team members to streamline call handling processes and improve response times.
Customer Service/Retail
Publix
Homestead, USA
01.2022 - 07.2023
- Restocked and organized shelves.
- Assisted customers in locating and purchasing items.
- Manned the cashier machines while providing friendly and professional customer interaction
Education
High School - Graphics Designing, Web Design
Keys Gate Charter School
Homestead, FL05.2024
Skills
- Detail-oriented
- Skilled in Microsoft Word document creation
- Analytical problem solving
- Timely attendance
- Effective organizational abilities
- Effective team collaboration
- Strong attention to detail
- Call center customer service
- Call handling
- Script reading
Timeline
Call Center Agent, Inbound Sales
Dicks Sporting Goods
03.2024 - 10.2024
Call Center Sales Representative
William Sonoma
11.2023 - 05.2025
Customer Service/Retail
Publix
01.2022 - 07.2023
High School - Graphics Designing, Web Design
Keys Gate Charter School