Joseph Youkhana

• Troubleshooted issues with backups on the Veeam and Cohesity Platforms.
• Delivered excellent end user support by troubleshooting issues with Windows, Microsoft 365, Internet Connectivity, Citrix, etc.
• Set up Active Directory Services, DNS, DHCP, and Group Policy Management.
• Create and manage virtual machines, configured system resources.
• Successfully installed variety of equipment, such as Palo Alto firewalls, switches, UPS systems, and servers.
• Manage inventory of hardware that included laptops, monitors, docking stations, and other related equipment.
• Successfully installed variety of equipment, such as Palo Alto firewalls, switches, UPS systems, and servers.
• Deliver comprehensive end-user support, addressing issues related but not limited to Office 365, Global Protect, Dynamics 2009, and internet connectivity.
• Manage inventory of hardware that included laptops, monitors, docking stations, and other related equipment.

• Directed teams of employees, providing leadership, setting goals, and achieving positive results.
• Managed Toast POS, Dajavoo, and Pax point of sale systems, ensured optimal performance and reliability through proper installation, configuration, and maintenance.
• Implemented ticketing system to improve issue tracking, help communication, and enhance customer satisfaction.

VCNA(Prairie Material) Contract - September 2020-January 2021

• Oversaw installation of software programs and hardware systems to meet requirements.
• Resolved malfunctions with systems and programs through troubleshooting.
• Investigated and addressed system issues to enhance usability and improve functionality.

Valley View School District - Contract - September 2017 - September 2018

• Configured hardware, devices and software to set up work stations for employees and students.
• Patched software and installed new versions to eliminate security problems and protect data.

• Implemented backup solutions on servers.
• Worked with various operating systems, including XP/7/8 and Windows 10, and optimizing their performance to ensure it operates at peak efficiency.
• Successfully set up numerous guest machines using both Oracle Box and VMware.
• Removed ransomware from home user's machine and implemented proactive solution to prevent future attacks.
• Set up VOIP phones for businesses and organizations.
• Experience setting up and troubleshooting printer issues for variety of devices.
• Implemented RAID solutions