Joseph Young
Shrewsbury,MA
Summary
Reliable and upbeat sales specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising as well as payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Zone Specialist
Apple
Nashua, NH
07.2022 - Current
- Listens to customer needs and desires to identify and recommend optimal products.
- Offers each customer top-notch, personal service to boost sales and customer satisfaction.
- Helps prospective customers and partners recognize the power of Apple by explaining technical features.
- Achieving a team member score of over 90.
HR Assistant
Farr HR Solutions
Windham, NH
05.2021 - Current
- Facilitates the planning and organizing of various corporate events such as dinners, meetings, and corporate outings.
- Conducts reference checks for potential new hires through phone calls with listed references.
- Served as a liaison between management and cliental to ensure effective communication.
Event Marketer
NEWPRO
Woburn, MA
05.2022 - 09.2022
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
Sales Associate
Bob's Stores
Shrewsbury, MA
03.2018 - 03.2020
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed over 150 transactions daily regarding different forms of tender
- Mentored new hires and versatile worker among different areas of the store
Education
MBA - Business Administration And Management
University of Massachusetts - Lowell
Lowell, MA05.2023
Bachelor of Science - Business Management And Marketing
University of Massachusetts - Lowell
Lowell, MA05.2022
Skills
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- Leadership
- Teamwork
- Exceptional Customer Service
- Operating Systems
- Customer Retention
- Employee Performance Evaluations
- Training Junior Team Members
- Adaptable and Flexible
- Marketing Analytics
- Problem-Solving
Accomplishments
- Achieved customer service satisfaction over 90 by fulfilling customer needs with accuracy and efficiency.
- NCAA Leadership Forum Attendee.
- NCAA Collegiate Athlete dedicating 20 hours per week to track and field.
Certification
- Salesforce certified - 10/22/2022
- Proficient in Microsoft Excel - 5/01/2020
- Google ads certified - 10/26/2022
Timeline
Product Zone Specialist
Apple
07.2022 - Current
Event Marketer
NEWPRO
05.2022 - 09.2022
HR Assistant
Farr HR Solutions
05.2021 - Current
Sales Associate
Bob's Stores
03.2018 - 03.2020
MBA - Business Administration And Management
University of Massachusetts - Lowell
Bachelor of Science - Business Management And Marketing
University of Massachusetts - Lowell
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