Joseph Younk
Ingleside,TX
Summary
Experienced service manager with a strong background in technical troubleshooting, inventory control, and work order processing. Known for guiding teams, resolving issues quickly, and keeping service operations running smoothly.
Overview
22
22
years of professional experience
Work History
Service Manager
Sunstate Equipment Company
Corpus Christi, Texas
04.2025 - Current
- Updated customers and branch leadership on repair status to ensure transparency and satisfaction.
- Guided technicians on diagnostics, repair standards, and service procedures to enhance skill and service quality.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Monitored parts availability and managed service inventory control to minimize delays.
- Oversaw inventory levels of parts required for servicing customers' needs. of parts necessary for servicing customers' needs.
- Supervised shop safety practices and compliance procedures.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Reviewed work orders, estimates, and service documentation for accuracy.
Field Service Technician
Sunstate Equipment Company
Corpus Christi, Texas
09.2023 - 04.2025
- Executed preventative maintenance on fleet units and attachments to ensure operational reliability.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Diagnosed engine, hydraulic, and electrical problems on construction equipment.
- Conducted annual and preventive system service maintenance to maintain equipment performance.
- Updated customers and dispatch on equipment status and repair needs to facilitate timely service.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Service Manager
H&E Equipment
Corpus Christi, Texas
02.2021 - 09.2023
- Addressed escalated service issues, resulting in sustained customer satisfaction and loyalty.
- Cultivated strong relationships with customers, vendors, and suppliers to support service delivery.
- Updated customers and branch leadership on repair status to ensure transparency and trust.
- Supervised shop safety practices and compliance procedures.
- Coached technicians on diagnostics, repair standards, and service procedures.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Tracked parts availability and supported service inventory control.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed work orders, estimates, and service documentation for accuracy.
Field Service Technician
H&E Equipment Services Inc.
Corpus Christi, Texas
03.2018 - 02.2021
- Diagnosed engine, hydraulic, and electrical issues on construction equipment to ensure optimal functionality.
- Executed preventative maintenance and repairs on pumps, motors, valves, and other components to maintain equipment reliability.
- Performed preventative maintenance on fleet units and attachments to extend operational lifespan.
- Communicated equipment status and repair needs with customers and dispatch.
Field Service Technician
Hertz Equipment Rental Corporation
Corpus Christi, Texas
05.2012 - 03.2018
- Serviced rental equipment at customer sites, enhancing customer satisfaction and operational efficiency.
- Diagnosed engine, hydraulic, and electrical problems on construction equipment.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Performed preventative maintenance on fleet units and attachments.
- Completed work orders and service records, ensuring accurate documentation for rental branch operations.
- Communicated equipment status and repair needs, facilitating timely updates for customers and dispatch.
Logistician
Battelle
Norfolk, Virginia
10.2008 - 04.2012
- Managed warehouse personnel, including hiring, training, and scheduling shifts to optimize operations.
- Managed inventory counts in internal supply chain systems, maintaining accuracy and reliability.
- Oversaw delivery, packaging, and shipment of materials from warehouse to customer locations, ensuring timely fulfillment.
- Reconciled invoices with service requests and inventory verification.
- Developed training materials and conducted sessions for new logistics staff members.
Flight Deck Troubleshooter
U.S. Navy
Norfolk, Virginia
10.2004 - 10.2008
- Maintained support equipment according to safety procedures and employer standards to ensure operational reliability.
- Inspected equipment for wear, damage, and deployment readiness before each shift to minimize downtime.
- Fixed mechanical problems using hand tools, diagnostic tools, and service manuals.
- Cleaned, lubricated, and serviced equipment, enhancing reliability and performance.
- Maintained accurate records of repairs and maintenance activities in the database system.
Education
Associate of Science - Fire Science
University of Phoenix
Tempe, AZ04-2007
High School Diploma -
Oscar Smith High School
Chesapeake, VA05-2004
Skills
- Service management
- Technical troubleshooting
- Inventory control
- Work order processing
- Service record management
- Team leadership
- Customer relationship management
- Parts ordering
- Service operations
- Time management
Timeline
Service Manager
Sunstate Equipment Company
04.2025 - Current
Field Service Technician
Sunstate Equipment Company
09.2023 - 04.2025
Service Manager
H&E Equipment
02.2021 - 09.2023
Field Service Technician
H&E Equipment Services Inc.
03.2018 - 02.2021
Field Service Technician
Hertz Equipment Rental Corporation
05.2012 - 03.2018
Logistician
Battelle
10.2008 - 04.2012
Flight Deck Troubleshooter
U.S. Navy
10.2004 - 10.2008
Associate of Science - Fire Science
University of Phoenix
High School Diploma -
Oscar Smith High School