Shawn Rymond
Automotive Service Manager
State College,PA
Summary
Dynamic leader seeking to leverage innovative problem-solving and established management expertise within a progressive organization to optimize resource utilization and enhance profitability.
Overview
20
20
years of professional experience
Work History
Service Manager
Pep-Boys
05.2016 - Current
- Managed automotive center operations, focusing on achieving $3 million in revenue through strategic metrics and effective team collaboration.
Key for Key Sales and Service Supervisor
Halterman's Toyota, Scion, Mitsubishi
East Stroudsburg, PA
12.2015 - 05.2016
- Oversaw customer interactions to identify vehicle needs and preferences. Managed vehicle appraisals to enhance sales effectiveness. Drove sales of new and used cars while coordinating repair services for clients.
Lead Service Advisor
Best Auto
09.2013 - 05.2015
- Facilitated seamless customer interactions to enhance service delivery. Improved customer understanding of repair options, leading to informed decision-making. Strengthened front-end operations to optimize overall shop efficiency.
Service Manager
Monro Muffler and Brake
State College, PA
04.2006 - 09.2013
- Role: Generates sales in a struggling 750 thousand dollar store with 6 bays to reach over 1 million dollars by the end of the second year and maintain that level for two years beyond that. Attained Top gun status and won the presidents challenge 5 out of 7 years.
Education
Bachelor of Arts - Business Administration And Management
DeSales University
State College, PA01.1996
High School Diploma - College Preparatory Arts
Phillipburg High School
State College, PA01.1987
Skills
Client support
Team development
Sales strategy
Mentoring
Mechanical engineering
Solution-oriented thinking
Task management
Team management
Optimistic mindset
Operational improvement
KPI analysis
Quality control
Technical support
Cost estimation
Stock control
Service management
Coaching techniques
Optimizing service delivery
Service order management
Time management
Budget management
Regulatory compliance
Sales growth
Priority management
Software expertise
Financial oversight
Coaching support
Performance tracking
Hobbies
Violin, Reading, Riding motorcycle, Cars restoration and modification, Photography
Accomplishments
- Top Gun sales winner 3 out of 5 years with Monro Muffler and Brake.
Curricular Activities
Extra-Curricular Masonic fraternity DeMolay Shoto Khan Black Belt Violinist
Industrial Exposure
- Industrial Visit at:
- Bridgestone tire facility 2 days
- Implant Training at:
- Sears manager training 1 week Certificate of course completion
- Sears tire training 1 week Certificate of course completion
Field of Interest
- Management
- Sales
- Mechanical
- Technical
- Diagnostic
- Computers
Strength
- Team building
- Sales and marketing
- Mentoring
- Store fixer
- Problem solving
- Process driven
Timeline
Service Manager
Pep-Boys
05.2016 - Current
Key for Key Sales and Service Supervisor
Halterman's Toyota, Scion, Mitsubishi
12.2015 - 05.2016
Lead Service Advisor
Best Auto
09.2013 - 05.2015
Service Manager
Monro Muffler and Brake
04.2006 - 09.2013
Bachelor of Arts - Business Administration And Management
DeSales University
High School Diploma - College Preparatory Arts
Phillipburg High School