Joseph Z Carson

• Educated and advised up to 50 customers daily on preventive measures to reduce pest infestations.
• Applied fertilizer and other nutrients to lawns to promote healthy growth.
• Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety regulations.
• Followed all relevant traffic laws and safety regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Pulled 80-200 required documents for monthly, yearly MERS QC/QA audits on daily basis for 13 different clients.
• Used internal email network to field and answer 15-30 client questions per day.
• Followed established auditing processes to meet internal and regulatory requirements from client to client.
• Verified income, rent, and deposits (8-10 files daily) for 16+ different client/Mortgage types for order management team.
• Built Excel and organized templates for monthly / yearly selections for Servicing Audits.

• Worked with walk in clients to show them new ideas for AV projects or AV cabinet/seating projects.
• Created organized project quotes based on install team availability, and company inventory.
• Remained hands on and attentive to each client to ensure clients remained confident and comfortable purchasing and operating each AV solution.
• Studied new products/brands every day to be as knowledgeable as possible while performing product demonstrations for detail oriented clients.
• Worked with interior designers to create room models for AV project ideas.

• * Worked with a team of skilled AV installers installing:

- Security cameras

- Wall mounted TV's

- Home theater

- Whole home network wiring(New home and remodels)

- Network gear

• Kept a clean & organized work environment to ensure no damage or mess in clients home or business.
• Maintained and troubleshot audio and visual equipment to minimize downtime.

• Monitored entrances, exits and CCTV feeds on a continuous basis.
• Trained subordinates and non-security personnel in correct methods for handling security concerns.
• Developed, implemented, and enforced security standards to protect organization's personnel, visitors, and assets.
• Greeted Customers entering and leaving store.

• Maintained a sales team of 3, and created a team environment. Provided training plans for each company, product, and service plan.(AT&T, Sprint, Verizon)
• Explained products or services and prices and demonstrated product features.
• Built strong relationships with customers through positive attitude and attentive services.
• Supervised team members to confirm compliance with set procedures and quality requirements.