Jessica Scallions
Manistee,Michigan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Business Owner
GlassHouseMichigan LLC
09.2019 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Introduced new methods, practices, and systems to reduce turnaround time.
Permit Technician
Associated Government Services Department
06.2018 - 05.2019
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Michigan laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Managed over 30 Customer calls per day and Informed customers by mail or telephone of additional steps needed to obtain licenses.
Marketing Manager
JMJ Marketing Solutions
01.2018 - 09.2018
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Researched developing trends to stay updated with new ideas and marketing practices
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
Plant & Logistics Manager
Bay Area Recycling for Charities
01.2017 - 02.2018
- Monitored logistics performance and identified improvement opportunities
- Coordinated driver dispatch to accomplish daily delivery requirements
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Organized records of vehicles, schedules and completed orders
Office Manager
Bay Area Recycling for Charities
01.2017 - 02.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Ordered all office supplies including ink cartridges, toner, and paper
- Monitored and evaluated personnel performance to complete three month employee reviews, recommend advancement or address productivity concerns
- Recruited and hired qualified candidates for vacant and new positions
- Managed schedules
- Created and maintained new computer and physical filing systems
- Provided complete meeting support including preparing materials and taking notes
- Completed bi-weekly payroll for 30 employees
- Received, screened and routed incoming calls
Merchandiser
TNG - Karpata Division
01.2016 - 09.2016
- Organized store merchandise racks by size, style and color
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Loaded and unloaded merchandise using ladders and pallet jack
Transportation Dispatcher
KC Logistics
05.2015 - 12.2015
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Education
Logistics Certification - Logistics
MIAT College of Technology
Canton, MI2015
Skills
- Clear oral/written communication
- Policy and procedure modification
- Organizational skills
- Payroll and budgeting
- Microsoft Office expertise
- Deadline Driven
- Project management
- Goal attainment
- Deadline-oriented
- 92 WPM typing speed
- Advanced clerical knowledge
- Paperwork processing
References
Dawn Williams - 231.510.4595
David Wahr - 231.510.3319
Alice Farquharson - 971.313.2428
Timeline
Business Owner
GlassHouseMichigan LLC
09.2019 - Current
Permit Technician
Associated Government Services Department
06.2018 - 05.2019
Marketing Manager
JMJ Marketing Solutions
01.2018 - 09.2018
Plant & Logistics Manager
Bay Area Recycling for Charities
01.2017 - 02.2018
Office Manager
Bay Area Recycling for Charities
01.2017 - 02.2018
Merchandiser
TNG - Karpata Division
01.2016 - 09.2016
Transportation Dispatcher
KC Logistics
05.2015 - 12.2015
Logistics Certification - Logistics
MIAT College of Technology
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