Joseph And Annette Moot
Umatilla,FL
Summary
Hard working couple with knowledge as work camping hosts,offering customer service with a positive and upbeat experience making guests feel welcome. Comfortable working in a fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Work Camping Hosts
Olde Mill Stream Rv Resort
Umatilla, FL
03.2017 - 04.2019
- Greeted guests warmly upon arrival at the RV resort
- Managed reservations and check-ins using property management software, ensuring accurate guest information.
- Office duties, process mail and packages
- Manage the gate and emergency calls
- Worked well with other night hosts
- Offer a guided tour of resort
- Light maintenance duties
- Provided information about resort amenities and nearby attractions
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person
Workcamp Hosts
Jelly Stone RV Campground
Montrose, CO
08.2016 - 01.2017
- Welcomed guests with exceptional customer service, ensuring positive first impressions.
- Managed reservation systems to streamline check-in processes and enhance guest experience.
- Provided information about campground amenities and near by attractions
- Office clerk and small gift shop
- Housekeeping cabins and light maintenance
- Mascot as Yogi Bear for events
- Coordinated campground activities and events, ensuring guest participation and satisfaction.
- Managed reservations efficiently using campground management software, optimizing booking processes.
Skills
- Customer service
- Guest relations
- Check-in management
- Office administration
- Emergency assistance
- Tour guide
Timeline
Work Camping Hosts
Olde Mill Stream Rv Resort
03.2017 - 04.2019
Workcamp Hosts
Jelly Stone RV Campground
08.2016 - 01.2017