Joseph Dominic Napoli
Milwaukee,WI
Summary
Experienced, personable professional with a strong background in human services, relations, and business management. Committed to making a positive impact and seeking opportunities for growth within a dynamic company.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Owner/Property Manager
JDN Capital Investments, LLC
10.2021 - Current
- Evaluate properties for potential investments
- Establish and manage LLC’s for property investments
- Conduct tenant screening and placement
- Contract third-party vendors for maintenance and repairs
- Maintain meticulous records and oversee administrative responsibilities
Urgent Care Assistant/Registration Representative
Children’s Hospital of Wisconsin
10.2021 - 11.2022
- Provided exceptional patient and guest care
- Ran insurance verification checks
- Verified coverage and registered patients' insurance information
- Created and managed patient charts
- Promptly resolved insurance-related issues via troubleshooting or contacting the insurance company
- Conducted various medical tests
- Ensured a safe and secure clinic environment
Patient Safety Associate
Rogers Behavioral Health
08.2018 - 10.2021
- Immediate crisis response for high risk situations
- Continuous advancement in verbal de-escalation and physical restraint techniques
- Train staff and medical team on the best verbal and physical de-escalation techniques
- Conducted various, frequent safety checks
- Assisted patient care associates
- Ensured security through searches and monitoring
- Provided exceptional, unbiased patient care
- Completed necessary reports and documentation on time and to specifications
Patient Care Associate
Rogers Behavioral Hospital
08.2018 - 10.2021
- Delivered compassionate and unbiased care
- Conducted safety rounds and assisted with administrative tasks
- Facilitated group activities and supported nurses
- Assisted patients with daily living activities
- Maintained clean, safe, and well-organized patient environment.
- Conducted vital sign, blood sugar and urine sample checks
- Monitored patients’ mental, physical health and reported any changes to appropriate medical staff
Program Director/Assistant Manager
Pettis Martial Arts
05.2016 - 01.2020
- Motivated, Managed and led classes of upwards of 30 students at a time
- Instructed and set clear objectives for students ranging in age from 4 years old to 74 years old
- Organized and optimized business operations
- Oversaw communication and appointments for potential new students
- Conducted private lessons tailored to individual needs.
- Conducted the sales and sign-up process for new students
Security Officer
Summerfest Music Festival
05.2014 - 01.2016
- Provided security at large-scale events
- Managed safety concerns and de-escalated situations
- Effectively restrained individuals when required
- Assisted guests and maintained situational awareness.
Education
Associate of Applied Science -
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Pius XI High School
Milwaukee, WI2011
Skills
- Customer Relations
- Rapport Building
- Expert in Verbal De-Escalation
- Marketing
- Team Building and Development
- Security/Environmental Monitoring
- Documenting/Reporting
- Overcoming barriers to effective communication in diverse demographics
Certification
• CPR, BLS, and CPI certified.
• Certified Yoga instructor and Martial Arts instructor.
• Licensed Real Estate Agent
Timeline
Owner/Property Manager
JDN Capital Investments, LLC
10.2021 - Current
Urgent Care Assistant/Registration Representative
Children’s Hospital of Wisconsin
10.2021 - 11.2022
Patient Safety Associate
Rogers Behavioral Health
08.2018 - 10.2021
Patient Care Associate
Rogers Behavioral Hospital
08.2018 - 10.2021
Program Director/Assistant Manager
Pettis Martial Arts
05.2016 - 01.2020
Security Officer
Summerfest Music Festival
05.2014 - 01.2016
Associate of Applied Science -
Waukesha County Technical College
High School Diploma -
Pius XI High School
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